Call centre

Technical Call Center Agent at Hire All

HireAll is currently looking for a Technical Call Center Agent to join our team. This position is based at our head office in Lanseria.

Key Responsibilities:

• Identifying and pursuing upcoming tenders.
• Providing exceptional customer service via phone and email.
• Building strong client relationships by understanding their needs.
• Offering tailored equipment solutions to clients.
• Responding promptly to website inquiries and quotations.
• Engaging in continuous learning to enhance product knowledge.
• Reaching out to potential new clients and following up on previous inquiries.

Required Skills and Experience:

• At least 1 year of experience as a call center representative.
• Experience or knowledge in the construction or plant hire industry.
• Experience in searching for upcoming tenders is a plus.
• Strong communication skills (verbal and written).
• Customer-focused attitude with a strong desire to help.
• Detail-oriented and able to manage multiple tasks efficiently.
• Reliable, trustworthy, and goal-oriented.

If you are passionate about customer service and eager to learn and grow with our team, apply now!