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| Fidelity Vacancies, Call centre, Permanent, Midrand, Gauteng, |
| Job Title: | Technical Dispatch Agent Level 2 |
|---|---|
| Closing Date: | 04 July 2025 |
| Job Type: | Permanent |
| Job Reference: | Not Specified |
| Industry: | Security and Investigations |
| Location: | Midrand, Gauteng |
| Salary: | Not Specified |
Join Fidelity Services Group as a Technical Dispatch Agent Level 2
Introduction
Fidelity Services Group is hiring a Technical Dispatch Agent Level 2 to join their Customer Contact Centre in Midrand, Gauteng. This role plays a key part in keeping service operations smooth and customers satisfied.
What the Job Is About
As a Technical Dispatch Agent Level 2, your main responsibility will be to book and schedule service calls, dispatch technicians, and follow up with clients to ensure timely resolutions. You will also help improve customer experiences and support the technical team with effective coordination.
Who Should Apply
This role is ideal for someone with a passion for customer service, great communication skills, and a knack for organization. If you’ve worked in a call centre or coordinated appointments before, this could be a great fit for you.
Skills Requirements
- Grade 12 qualification
- Customer service and call centre experience
- Strong telephone etiquette in English and Afrikaans
- Ability to handle pressure and meet deadlines
- Excellent verbal and written communication
- Good at organizing, scheduling, and prioritizing tasks
- Problem-solving and time management skills
- Proficient in MS Office, Listener, and Outlook
- Basic understanding of security systems
Key Responsibilities
- Schedule and dispatch technicians for service calls
- Follow up with clients before and after service
- Handle escalated calls and complaints promptly
- Update customer databases and rebook appointments if needed
- Collaborate with technical supervisors and managers
- Ensure quality and service standards are met daily
- Assist with after-hours technician coordination
- Maintain accurate records and resolve queries within 48 hours
What You Get in Return
- A permanent job within a respected company
- Opportunity to grow within the security and tech service field
- Work in a professional, team-focused environment
- Gain valuable experience in dispatch and customer communication
How to Apply
Apply before 04 July 2025 through the official Fidelity Services Group careers page or relevant job listing platforms. Be sure to submit your updated CV and any relevant documentation.
Final Thoughts
This is more than just a call centre job. It's a great opportunity to develop your career in a growing industry with Fidelity ADT. If you’re organized, customer-focused, and ready to make an impact—apply today.
