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| Truworths Vacancies, Call centre, Permanent,Retail, Cape Town, Western Cape, |
| Job Title: | Inbound Call Centre Agent - Office UK |
|---|---|
| Closing Date: | 2025/06/30 |
| Job Type: | Permanent |
| Job Reference: | TRU250605-12 |
| Industry: | Credit Service / Fashion Retail |
| Location: | Cape Town, Western Cape, South Africa |
| Salary: | Not Specified |
Apply for the Inbound Call Centre Agent Role at Truworths in Cape Town
Be Part of a Leading Fashion Brand
Truworths, a top name in South African fashion retail, is looking for driven individuals to join its fast-paced call centre team in Cape Town. This permanent position supports the UK Office and focuses on customer service for fashion and e-commerce clients. If you have a passion for service and fashion, this could be the perfect opportunity for you.
What the Job Is About
This role involves handling inbound calls from UK-based customers. You’ll be assisting them with online fashion purchases, delivery tracking, and account queries. Your role is essential in ensuring smooth order management and keeping customers satisfied with excellent service.
- Handle calls related to e-commerce and online orders
- Assist with order tracking and profile management
- Work closely with couriers and stores to resolve issues
- Provide clear and timely feedback to customers
Who Should Apply
If you enjoy problem-solving, working with people, and thrive in a high-energy environment, this job is for you. Previous call centre experience is an advantage, but it’s not a must. What matters most is your attitude, communication skills, and commitment to delivering a great customer experience.
Skills and Experience Needed
- Matric or equivalent qualification
- Prior experience working in a call center or providing customer service is beneficial.
- Computer literacy, especially in Excel and Word
- Experience using Vision software is a bonus
Key Personal Qualities
- Strong attention to detail and accuracy
- Ability to focus and work under pressure
- Excellent telephone manner
- Self-motivated and able to work independently
- Customer-first mindset
Benefits of Working at Truworths
Truworths offers a dynamic work environment where people are passionate about what they do. You’ll work with a supportive team, gain valuable experience in fashion and e-commerce, and be part of a company that values innovation and service excellence.
How to Apply
To apply, visit the Truworths careers page before the closing date on 30 June 2025. Be sure to reference the job number TRU250605-12 when submitting your application. Don’t miss this chance to join one of South Africa’s leading fashion brands.
Take the Next Step in Your Career
If you're energetic, customer-focused, and ready to grow your career, this is your chance. Join the Truworths team and help shape the future of fashion customer service.
