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| WNS Vacancies, Call centre, Cape Town, |
Join WNS Global Services as a Call Center Agent for International Travel Customers
| Job Title: | Call Center Agent - International Travel Customers |
|---|---|
| Closing Date: | Not Specified |
| Job Type: | Full-time |
| Job Reference: | Not Specified |
| Industry: | Travel / Call Center / BPO |
| Location: | Bridgeway, Century City, Cape Town, 7441, South Africa |
| Salary: | Not Specified |
Introduction
WNS Global Services, a worldwide leader in Business Process Management, is looking for passionate individuals to join its dynamic team as Call Center Agents for international travel customers. Based in Cape Town, this full-time role is a great opportunity to work with a global brand that values quality, innovation, and employee growth.
What the Job Is About
As a Call Center Agent, your primary role will be to assist international travel customers with their bookings, inquiries, and travel-related issues. You will handle calls in a 24/7 environment, ensuring a high-quality customer experience and maintaining strong satisfaction scores.
Who Should Apply
This role is ideal for individuals who:
- Have a passion for travel and customer service
- Are fluent in English and can communicate clearly
- Are comfortable working shifts, including weekends
- Enjoy helping people and solving problems
Skills Requirements
- Excellent spoken and written English
- Experience using GDS systems (Sabre preferred)
- Basic knowledge of geography and travel products
- Strong listening and problem-solving abilities
- Ability to handle financial transactions securely
- Familiarity with customer service quality metrics
- Consultative and empathetic communication style
Benefits
WNS South Africa offers a professional environment focused on learning, growth, and community impact. Employees benefit from:
- Structured career development and mentorship
- A positive and supportive workplace culture
- Possibilities to support the WNS Cares Foundation
- Role clarity and regular coaching
How to Apply
Interested candidates can apply directly through the WNS Global Services career portal or through the job listing platform where this post is featured. Ensure your CV is updated and highlights any experience in customer service, travel, or GDS systems.
Motivational Closing
If you're ready to take your customer service skills global and grow in a career that values excellence and care, then WNS Global Services is the place for you. Join a team that is transforming travel experiences for customers around the world. Apply today and start your journey with WNS!
