Join Ster-Kinekor Theatres as a Call Centre Agent – Exciting Career in Customer Service
| Job Title: | Call Centre Agent |
|---|---|
| Date: | Closing Date: 01 November 2025 |
| Location: | Sandton, Gauteng |
| Employment Type: | Permanent |
| Division: | Marketing & CRM |
| Company: | Ster-Kinekor Theatres Pty Ltd |
| Industry: | Entertainment |
Introduction
If you’re passionate about movies and enjoy delivering excellent customer service, Ster-Kinekor Theatres Pty Ltd is looking for you. As South Africa’s leading entertainment brand, Ster-Kinekor is offering an opportunity for a motivated call centre agent to join their Marketing & CRM division in Sandton, Gauteng. This role is perfect for individuals who love solving problems, engaging with people, and creating memorable experiences for moviegoers. Whether you’re starting your career or looking to grow in the customer support field, this permanent position offers long-term stability and the chance to work in a dynamic, fun environment that values every customer interaction.
About the Role
The call centre agent at Ster-Kinekor will play a vital role in maintaining the company’s reputation for providing exceptional customer support service. Your main responsibility will be to handle incoming calls, emails, and WhatsApp messages from customers, addressing their questions about movies, showtimes, and loyalty programs. You’ll be expected to resolve complaints efficiently, follow escalation protocols when necessary, and ensure guests receive accurate and friendly service. Additionally, agents will promote the Ster-Kinekor loyalty program, manage refunds, and maintain detailed communication records. Each call is a chance to create a positive experience and strengthen the customer’s relationship with the brand.
Who Should Apply
This opportunity is ideal for someone who enjoys working in a customer call centre environment and thrives under pressure. If you are enthusiastic, empathetic, and professional, this job will fit you perfectly. The ideal candidate will be patient, detail-oriented, and capable of handling multiple conversations simultaneously. You should also have a strong interest in entertainment and be ready to go the extra mile to ensure every guest leaves satisfied. Applicants with natural communication flair, a clear speaking voice, and the ability to work as part of a team will excel in this role. Being passionate about movies is definitely a bonus!
Skills & Requirements
To qualify for the Ster-Kinekor call centre agent job, you must have at least a Matric qualification (non-negotiable). A certification in communication or a related field is advantageous. Prior experience in a call centre service environment will set you apart. Candidates should be proficient in Microsoft Office Suite and comfortable using various communication platforms. Key skills include:
- Excellent communication skills – verbal and written.
- Active listening and empathy for customers’ concerns.
- Strong time management and multi-tasking abilities.
- Knowledge of customer service principles and best practices.
- Ability to stay calm and professional under pressure.
- Basic computer literacy and familiarity with call management tools.
- Sales and marketing awareness to promote loyalty programs and specials.
Knowledge of the entertainment industry or previous experience in hospitality or retail can also be beneficial. A background in customer service and customer support will make the transition into this role smooth and rewarding.
Benefits
Working at Ster-Kinekor means joining a trusted South African brand known for excellence and fun. Employees enjoy a positive, inclusive workplace where teamwork and innovation are encouraged. In addition to a competitive salary, this position provides opportunities for career growth, access to training, and employee benefits aligned with the company’s policies. As part of the Marketing & CRM team, you’ll also play a key role in enhancing customer loyalty through personalized service and support. Imagine working every day surrounded by entertainment, engaging with fellow movie lovers, and contributing to the brand that defines the cinema experience in South Africa.
How to Apply
If this call centre job excites you, don’t wait — applications close on 1 November 2025. To apply, visit the official Ster-Kinekor Theatres career page and submit your updated CV along with a brief cover letter outlining why you’re the perfect fit for the role. Ensure that all your contact information is correct and up to date, as shortlisted candidates will be contacted directly. Be prepared to demonstrate your communication skills and passion for outstanding customer service during the interview process.
Closing Thoughts
Joining Ster-Kinekor Theatres Pty Ltd as a call centre agent is more than just a job — it’s a chance to be part of South Africa’s entertainment legacy. This role offers an exciting mix of customer support and service, teamwork, and personal growth. If you have the drive to deliver excellent customer experiences, solve problems quickly, and bring positivity to every interaction, this could be your perfect fit. Apply today and take the first step toward a rewarding career that connects your passion for people and film in one dynamic opportunity.
