| Job Title: | ICT Support |
|---|---|
| Date: | Posted 29 October 2025 – Closing Date 05 November 2025 |
| Location: | Randburg, Gauteng |
| Salary: | Competitive, commensurate with experience |
| Company: | ADvTECH – Emeris (IIE Vega Johannesburg Campus) |
| Employment Type: | Permanent |
| Division: | Emeris |
| Business Unit: | IIE Vega JHB |
Introduction
ADvTECH, a leading name in education management, is looking for a dedicated and tech-savvy professional to join the Emeris Division as an ICT Support specialist based at the IIE Vega Johannesburg Campus in Randburg, Gauteng. This full-time, permanent position offers an exciting opportunity to contribute to a world-class education environment. ADvTECH, through its Emeris brand, consolidates the expertise of IIE Varsity College, IIE MSA, IIE Vega, and the IIE School of Hospitality & Service Management to ensure consistent excellence in teaching, learning, and support services.
About the Role
Reporting directly to the Senior ICT Support, the ICT Support professional plays a key role in ensuring seamless technical operations across campus. You will be responsible for assisting staff, students, and lecturers with hardware and software issues, supporting classrooms and venues, and maintaining essential technology infrastructure. This role combines hands-on technical support, system administration, and problem-solving in a dynamic and innovative education setting. You’ll ensure that all IT systems run smoothly, while providing top-tier customer service to end users.
Key Duties and Responsibilities
Desktop Support
- Receive, evaluate, and prioritize logged requests from users needing technical support.
- Log and track incidents in the problem management database, ensuring proper escalation and resolution.
- Recognize, isolate, and resolve user incidents based on service catalog standards, escalating undefined issues to senior staff.
- Provide first-line IT support to students, staff, and lecturers.
Software and Hardware Installations
- Install desktop and laptop computers with approved software and complete setup documentation.
- Set up hardware and peripherals, including monitors, printers, keyboards, and disk drives.
- Provide on-site support for classrooms, events, and training sessions.
- Test ICT equipment regularly to ensure operational efficiency, including PCs, audiovisual systems, phones, and access points.
Information Technology Administration
- Maintain the ICT asset register and equipment tracker, including finance documentation and disposals.
- Administer approved software lists and liaise with service providers on equipment maintenance.
- Ensure storerooms, server rooms, and ICT offices are clean, organized, and meet health and safety standards.
- Train and orient new staff on software and hardware usage.
- Comply fully with POPIA (Protection of Personal Information Act) requirements.
Competencies Required
- Excellent interpersonal and communication skills.
- Good literacy and system administration capabilities.
- Strong time management and organizational ability.
- Analytical thinker with effective problem-solving skills.
- Ability to thrive under pressure in a fast-paced environment.
Minimum Education Requirements
- Minimum: Higher Certificate / Occupational Certificate Level 5 (NQF 5) in A+/N+.
- Preferred: Advanced Certificate / Diploma / Occupational Certificate Level 6 (NQF 6) in CCNA1, MCSE, or MCTIP.
Work Experience Requirements
- At least 1 year of experience in ICT or technical support.
- Driver’s license required (especially in areas with limited public transport).
- Willingness to work shifts, attend Open Days, Career Days, and other campus events as required.
Salary and Benefits
ADvTECH offers a competitive salary package based on experience and qualifications. In addition to a supportive and engaging work environment, employees enjoy:
- Lifelong learning opportunities via LinkedIn Learning subscriptions.
- Staff and family discounts on ADvTECH’s extensive education portfolio.
- Performance-based incentive bonuses.
- Provident fund contributions, including Death and Funeral Cover.
- Birthday vouchers and recognition programmes.
- Generous annual leave allowances for work-life balance.
How to Apply
Candidates who meet the requirements should apply directly through the official ADvTECH recruitment platform. Please ensure your CV is up to date and highlights your ICT experience, certifications, and technical competencies. If you experience technical issues while applying, visit the support page at https://hire.simplify.hr/ContactUs for assistance. Applications close on 05 November 2025, and only shortlisted candidates will be contacted for interviews.
Equal Opportunity Statement
Emeris, part of the ADvTECH Group, is an Equal Opportunity Employer. Preference may be given to candidates from underrepresented groups in line with the South African Employment Equity Act. The company reserves the right to modify or close the vacancy at any stage, depending on operational needs.
Closing Thoughts
The ICT Support position at ADvTECH’s IIE Vega Johannesburg Campus is a fantastic opportunity for early-career professionals seeking to expand their experience in a technologically advanced and academically stimulating environment. As part of the renowned Emeris network, you will contribute to maintaining a modern, reliable ICT infrastructure that supports innovative teaching and learning. If you’re a proactive problem solver with a passion for technology and education, this could be the ideal step in your career. Apply before the deadline and join a team that values growth, excellence, and lifelong learning.
