Service Consultant – MRL | Nedbank Careers in Nkomazi Rural
| Job Title: | Service Consultant – MRL |
|---|---|
| Date: | Posted: 29 October 2025 |
| Location: | Nkomazi Rural, South Africa |
| Reference Number: | 142710 |
| Job Type: | Full-time |
| Qualifications: | Diploma (Banking Services or equivalent preferred) |
| Experience: | 1–2 years in retail/banking client service, cash handling, or first-line technology support |
About the Role
The Service Consultant – MRL at Nedbank plays a crucial role in educating clients on digital and self-service solutions while providing first-line device maintenance and cash handling services. This position combines customer service, operational excellence, and risk compliance to ensure clients enjoy a seamless banking experience.
Key Responsibilities
Client Engagement
- Assist clients with self-service devices, online applications, and login issues.
- Guide clients to purchase value-added services like airtime or prepaid data.
- Provide account statements, cards, and other documentation from self-service zones.
- Build strong, long-term client relationships by keeping clients informed and supported.
- Identify potential cross-selling opportunities and refer clients to relevant departments.
Business Operations
- Handle cash transactions, deposits, withdrawals, and inter-bank transfers securely and efficiently.
- Maintain branch and device stock (cards, cash) and execute first-line device maintenance.
- Balance and secure cash holdings, minimizing losses and ensuring proper corrective actions.
- Support the optimization of cash efficiency and recycling strategies within the store.
Risk and Compliance
- Ensure adherence to Nedbank security policies and procedures.
- Mitigate risk by controlling counter and drop safe limits and adhering to authentication protocols.
- Prevent fraud and losses by following all operational and compliance policies.
Required Skills & Qualifications
- Diploma in relevant field; Higher Certificate in Banking Services (NQF5) preferred.
- 1–2 years’ experience in retail or banking client service, cash handling, or first-line problem resolution.
- Customer service excellence, problem-solving, and relationship management skills.
- Proficiency in Forex products and understanding of governance, risk, and controls.
- Strong adaptability, stress tolerance, and willingness to continuously learn.
Why Work at Nedbank?
Nedbank values client-centered service and operational excellence. As a Service Consultant – MRL, you will develop critical skills in client engagement, digital banking solutions, and operational management while contributing to the growth and success of a leading financial institution.
Application Process
Interested candidates can apply through the Nedbank careers portal using reference number 142710. Ensure your CV highlights your relevant banking or retail experience and technical skills. Early applications are encouraged as shortlisting will be based on experience and qualifications.
Conclusion
The Service Consultant – MRL role is an exciting opportunity for proactive, client-focused individuals looking to advance their careers in banking. With a focus on digital solutions, first-line support, and exceptional service, this position offers hands-on experience in a fast-paced, client-centric environment.
