| Job Title: | Call Center Agent |
|---|---|
| Company: | Construction Industry Development Board (CIDB) |
| Location: | Centurion, Gauteng, South Africa |
| Closing Date: | 14 November 2025 |
| Employment Type: | Permanent / Full-time |
| Salary Range: | R299,639.13 – R438,556.23 per annum |
Call Center Agent at CIDB – Job Overview
The Call Center Agent role at the Construction Industry Development Board (CIDB) focuses on delivering exceptional customer service, handling queries from contractors, clients, and the public, and serving as a communication link within the organization. This position is based in Centurion, Gauteng, and reports to the Call Centre Overseer under the CEO – Company Secretary department.
Key Responsibilities
Call Centre Coordination
- Answer incoming calls promptly and professionally.
- Coordinate the daily operations of the call centre.
- Maintain accurate records of all communications, data, and updates.
- Ensure daily, weekly, and monthly call targets are met.
Query Handling
- Refer escalated calls, emails, complaints, or incidents to the Call Centre Overseer.
- Support timely resolution of customer queries and complaints.
- Assist in resolving discrepancies and complex customer issues.
- Promote a positive image of the CIDB and ensure high customer satisfaction.
Equipment Maintenance
- Ensure proper care and usage of call centre equipment.
- Report damages, loss, or theft of equipment immediately.
Qualifications & Experience
- National Diploma or NQF Level 6 equivalent.
- Minimum 2 years’ experience in a customer service environment.
- Knowledge of the CIDB Act and Regulations is an added advantage.
- Previous call centre experience is highly preferred.
Personal Attributes & Skills
- Excellent communication and interpersonal skills.
- Ability to handle queries and complaints professionally.
- Strong organizational skills and attention to detail.
- Proactive problem-solving approach and positive attitude.
Employment Equity & Diversity
CIDB is committed to Employment Equity and equal opportunity. Preference will be given to candidates from designated groups in line with the organization’s Employment Equity Plan and targets.
How to Apply
Submit your application, including a CV and relevant qualifications, before 14 November 2025. Only shortlisted candidates will be contacted.
Why Join CIDB?
Working as a Call Center Agent at CIDB offers an opportunity to be part of South Africa’s construction industry development efforts while honing your customer service, communication, and problem-solving skills in a professional environment.
