| Job Title: | Service Desk Technician |
|---|---|
| Date: | Posted 04 November 2025 |
| Location: | Cape Town, Western Cape |
| Employment Type: | Permanent |
| Industry: | Retail / Information Technology |
| Company: | Cape Union Mart International |
Cape Union Mart International Service Desk Technician Job – Cape Town
Introduction
If you’re passionate about technology and thrive in a dynamic, service-driven environment, Cape Union Mart International has an exciting opportunity for you. The company is seeking a motivated Service Desk Technician to join its IT department in Cape Town, Western Cape. This is your chance to become part of one of South Africa’s most respected retail brands while building a rewarding IT career. If you’ve been searching for Cape Union Mart careers or Cape Union Mart jobs in the tech space, this role could be your ideal entry point into a forward-thinking, people-focused organization.
About the Role
As a Service Desk Technician, you’ll be the first point of contact for users experiencing IT-related issues. Your role involves managing and prioritizing calls, logging incidents, and ensuring that technical challenges are resolved quickly and efficiently. You’ll act as the bridge between the user and the technical support teams, ensuring smooth communication and continuity of service. This position requires flexibility, as it includes shift work and after-hours support to ensure uninterrupted business operations. In this role, you’ll not only solve problems but also contribute to continuous service improvements, making it a dynamic and fulfilling position within the Cape Union Mart International IT department.
Who Should Apply
This opportunity is ideal for individuals who enjoy problem-solving and providing exceptional customer service. If you’re logical, professional, and thrive in fast-paced environments, you’ll fit perfectly within the Cape Union Mart culture. The ideal candidate will have previous experience working on a service desk or in a technical support environment, coupled with a keen interest in information technology. Those who have worked in retail IT settings will have an added advantage. Cape Union Mart vacancies are designed for people who combine technical ability with people skills—professionals who can communicate clearly and think on their feet while maintaining a customer-centric mindset.
Skills & Requirements
To succeed as a Service Desk Technician at Cape Union Mart International, candidates should meet the following criteria:
- 2–3 years of experience in a service desk or technical support role.
- Strong computer literacy and working knowledge of Microsoft Office Suite.
- Experience with Point of Sale (POS) systems, Oracle Retail, and SAGE X3 or similar ERP systems.
- Understanding of computer hardware components and IT terminology.
- Excellent written and verbal communication skills.
- Ability to prioritize and handle multiple tasks under pressure.
- Proactive team player with strong interpersonal and problem-solving skills.
- Flexibility to work rotating shifts, including weekends and evenings.
While a tertiary IT qualification is advantageous, a strong passion for technology and a logical, solutions-oriented approach are equally important. The company values reliability, responsibility, and the ability to remain calm under pressure—all essential traits for providing consistent, quality service to internal stakeholders.
Responsibilities
As part of your day-to-day duties, you’ll take ownership of IT incidents and service requests, ensuring timely and effective solutions. Key responsibilities include:
- Fielding, logging, and prioritizing incoming calls related to IT issues.
- Escalating complex problems to senior support teams when necessary.
- Participating in after-hours support rotations to ensure system continuity.
- Identifying service improvement opportunities on the service desk.
- Completing administrative tasks such as ticket updates, documentation, and performance reporting.
- Working collaboratively with colleagues across the IT department to maintain high service standards.
Through these responsibilities, you’ll play an essential role in ensuring the company’s operations remain seamless across its retail and head office environments.
Benefits
Joining Cape Union Mart International means becoming part of a company with a long-standing commitment to excellence, teamwork, and employee growth. The organization offers competitive compensation and a supportive work culture focused on learning and development. As part of the IT team, you’ll gain hands-on experience with enterprise-level systems and work alongside experienced professionals who are passionate about innovation and service delivery. Cape Union Mart careers are built on the foundation of growth—offering employees the tools and opportunities to advance within both IT and retail divisions. The company also prioritizes transformation and diversity, creating an inclusive workplace where everyone can succeed.
How to Apply
To apply for the Service Desk Technician position, visit the official Cape Union Mart International careers page and submit your updated CV. Make sure your application highlights your IT experience, communication skills, and customer service strengths. Applications should be submitted as soon as possible to avoid missing out on this exciting opportunity. Successful candidates will be contacted for further steps in the recruitment process. If you’re driven, professional, and eager to grow your IT career within a respected retail brand, don’t miss out—explore the latest Cape Union Mart vacancies today.
Closing Thoughts
This Service Desk Technician role offers a blend of technology, teamwork, and service excellence—perfect for anyone looking to build a lasting IT career in retail. Cape Union Mart International continues to be a leader in South African retail by combining innovation with integrity. If you’re ready to join a company that values skill, initiative, and collaboration, this is your moment. Take charge of your future with Cape Union Mart jobs and become part of a team that’s driving digital transformation and customer satisfaction across the country.
