Dispatch Clerk | Freedom Stationery Group | Durban | Careers 2025
| Job Title: | Dispatch Clerk |
|---|---|
| Company: | Freedom Stationery Group |
| Location: | Durban, KwaZulu-Natal |
| Contract Type: | Permanent |
| Salary: | Market Related |
| Experience Level: | Junior |
| Reference Number: | FST-43 |
Introduction
Freedom Stationery Group, a leading provider of office supplies and stationery solutions across South Africa, is seeking a dedicated and detail-oriented Dispatch Clerk to join our Warehouse team in Durban. This role is essential for ensuring accurate and efficient coordination of dispatch operations, timely delivery of goods, and maintaining high customer satisfaction standards. The Dispatch Clerk will act as a key link between production, sales, and customer service teams while ensuring that all processes comply with company policies, transport regulations, and occupational health and safety standards.
About Freedom Stationery Group
Freedom Stationery Group is renowned for delivering quality office solutions and building long-term relationships with customers. The company operates with a strong commitment to operational efficiency, safety, and compliance with industry standards. Joining the warehouse team provides opportunities to learn advanced logistics and dispatch procedures while contributing to the smooth and timely delivery of goods across the supply chain.
Position Overview
The Dispatch Clerk will be responsible for organizing, verifying, and managing the movement of finished goods from the warehouse to customers. The role requires a high level of accuracy, attention to detail, and coordination skills to ensure that all dispatch processes meet internal and customer requirements. The successful candidate will report to the Warehouse Supervisor and work closely with the Sales, Customer Service, and Production teams.
Key Responsibilities
- Coordinate daily dispatch activities, plan delivery routes, and assign tasks to warehouse personnel as required.
- Ensure that all goods are correctly checked, packed, labeled, and dispatched according to company standards.
- Generate, verify, and file dispatch documentation including delivery notes, waybills, invoices, and manifests.
- Liaise with internal teams such as Sales, Customer Service, and Production to align order fulfillment schedules.
- Communicate proactively with customers regarding delivery schedules, delays, or any changes.
- Verify physical stock against dispatch documentation and report discrepancies immediately.
- Ensure compliance with company policies, safety standards, and transport regulations at all times.
- Capture dispatch data accurately into the ERP/logistics system and prepare performance reports for management review.
- Support day-to-day warehouse operations and assist with ad-hoc dispatch tasks as required.
- Maintain an organized and clean warehouse environment, supporting a culture of safety and efficiency.
Qualifications & Experience
- Minimum qualification: Grade 12 (Matric).
- Preferred qualification: Certificate or Diploma in Logistics, Supply Chain Management, or Warehouse Management.
- 2–3 years of experience in dispatch or warehouse operations, ideally in FMCG, manufacturing, or similar industries.
- Proficiency in ERP systems (e.g., Syspro) and familiarity with dispatch documentation processes.
- Knowledge of inventory control, transport regulations, and occupational health and safety (OHS) standards.
Skills & Competencies
- Excellent attention to detail, ensuring accurate stock verification and documentation.
- Strong time management and organizational skills to meet daily dispatch deadlines.
- Effective communication skills to liaise with internal teams and external customers.
- Ability to work under pressure while maintaining accuracy and efficiency.
- Computer literacy, particularly in ERP systems and Microsoft Office applications.
- Teamwork, integrity, reliability, and a proactive approach to warehouse operations.
Work Environment & Career Growth
This is a junior-level permanent position based in Durban, where the Dispatch Clerk will interact with various departments and personnel. The role offers a hands-on experience in warehouse operations, logistics, and dispatch management. Successful candidates will have the opportunity to gain exposure to advanced supply chain practices, learn ERP systems in depth, and develop their careers in logistics and warehouse management within a reputable South African company.
Why Join Freedom Stationery Group?
As a Dispatch Clerk at Freedom Stationery Group, you will play a crucial role in ensuring the efficient movement of goods and maintaining high levels of customer satisfaction. The company values its employees, provides a structured work environment, and encourages professional growth. You will gain exposure to modern warehouse processes, ERP systems, and inventory management while contributing directly to the success of the business.
How to Apply
Interested candidates are encouraged to submit their CV along with relevant qualifications and certificates. Only shortlisted candidates will be contacted. Freedom Stationery Group is an equal opportunity employer and encourages applications from all qualified candidates, including those from underrepresented groups.
Conclusion
The Dispatch Clerk role is ideal for organized, detail-oriented individuals who want to make a tangible impact in warehouse operations and logistics. By joining Freedom Stationery Group, you will contribute to efficient dispatch processes, support high customer satisfaction, and develop your career in a supportive and professional environment.
