| Job Title: | Help Desk Operator (One Month Fixed Term Contract) |
|---|---|
| Date: | 2025/11/25 |
| Location: | Durban, KwaZulu-Natal, South Africa |
| Salary: | Negotiable / Market-related |
| Company: | Tsebo Facilities Solutions |
| Employment Type: | Fixed Term Contract (One Month) |
| Industry: | Facilities Management / Customer Service |
Exciting Opportunity at Tsebo Facilities Solutions – Help Desk Operator
If you’re looking to jumpstart or advance your career in customer service and IT support, Tsebo Facilities Solutions is offering a unique chance to join their team as a Help Desk Operator on a one-month fixed term contract. This role is perfect for individuals who thrive in fast-paced environments, enjoy solving problems, and are committed to delivering exceptional service. Tsebo, as a leading African integrated workplace management solutions provider, is renowned for its commitment to quality, efficiency, and employee development, making this opportunity not only a job but a chance to gain valuable experience and industry insight.
About the Role
The Help Desk Operator at Tsebo Facilities Solutions is a frontline position responsible for ensuring smooth operations through efficient call management and support coordination. Your daily tasks will include answering incoming calls promptly, logging all relevant information, categorizing and prioritizing requests, and following up with internal teams and external service providers. You will also be responsible for updating call annotations, closing resolved calls, and escalating issues that require urgent attention. This role is crucial in maintaining Tsebo’s high standards of customer service and operational efficiency, supporting both clients and internal staff effectively. For those seeking experience in help desk solutions, this position offers practical exposure to real-world service desk challenges.
Who Should Apply
This position is ideal for candidates who possess excellent communication skills, a customer-focused mindset, and the ability to handle multiple tasks under pressure. If you enjoy interacting with people and resolving issues in a professional and courteous manner, this role is perfect for you. Individuals with prior experience in help desk operations, IT support, or customer service environments will find themselves well-prepared for this role. Additionally, candidates should be comfortable using computer systems for logging calls and generating reports. Tsebo Facilities Solutions values proactive, adaptable, and diligent employees who contribute positively to the team environment. This is a fantastic entry point for anyone looking to explore online help desk roles or gain exposure to service desk processes.
Skills & Requirements
To succeed as a Help Desk Operator at Tsebo, candidates should meet the following requirements:
- Educational Qualifications: Minimum Grade 12 (Matric). A Secretarial or Telephonist Certificate/Diploma is advantageous.
- Experience: 1–2 years in a similar environment, handling calls and coordinating service requests.
- Technical Skills: Computer literacy, including MS Word, Excel, and Access. Familiarity with IT service desk tools is beneficial.
- Interpersonal Skills: Excellent telephone etiquette, professional communication, and customer-oriented approach.
- Organizational Abilities: Attention to detail, ability to manage multiple tasks, and work under pressure.
- Compliance Awareness: Knowledge of safety, health, environment, and quality standards (ISO 9001, ISO 14001, ISO 18001) is a plus.
Overall, Tsebo is looking for responsible, reliable individuals who can maintain professionalism in a dynamic work environment while contributing positively to the team’s performance.
Benefits
Joining Tsebo Facilities Solutions offers more than just a paycheck. Employees benefit from exposure to a respected industry leader with a wide network and access to professional development opportunities. The one-month contract is an excellent way to gain hands-on experience in help desk operations and service management, which can strengthen your resume for future IT service or customer support roles. Tsebo promotes a collaborative culture, emphasizing teamwork, accountability, and continuous improvement. Even in a short-term role, you will experience the company’s commitment to excellence and gain insights into integrated workplace management solutions across catering, facilities management, hygiene services, and more. Tsebo’s reputation for quality service delivery ensures that your experience here is both meaningful and professionally rewarding.
How to Apply
Applying for the Help Desk Operator role at Tsebo Facilities Solutions is straightforward. Interested candidates should review the requirements carefully to ensure they meet the criteria. Prepare an updated CV highlighting relevant experience and skills in help desk operations, customer service, and IT support. Submit your application before the closing date of 25 November 2025. Candidates are encouraged to include a brief cover letter explaining their interest in the role and how they can contribute to Tsebo’s high standards of service. For more information about the company and its career opportunities, visit Tsebo’s official website. Don’t miss this chance to enhance your professional journey with Tsebo Facilities Solutions.
Closing Thoughts
The Help Desk Operator position at Tsebo Facilities Solutions represents a unique opportunity to grow professionally while contributing to a company known for excellence in workplace solutions. Whether you are an experienced help desk professional or looking to gain hands-on experience in IT and customer service, this role can provide valuable skills, exposure, and networking opportunities. Tsebo is committed to developing its employees, and even short-term contracts can lead to long-term career growth. Take action today, explore Tsebo careers, and seize this opportunity to be part of a dynamic team delivering quality services across South Africa.
