| Job Title: | Call Centre Coordinator |
|---|---|
| Location: | Kathu, Northern Cape, South Africa |
| Company: | Kumba Iron Ore (Anglo American) |
| Department: | Processing |
| Employment Type: | Permanent |
| Experience Level: | Entry Level |
| Reference ID: | REF75209I |
| Closing Date: | 16 November 2025 |
Start Your Career as a Call Centre Coordinator at Kumba Iron Ore
Introduction
Are you ready to be part of one of South Africa’s leading mining companies? Kumba Iron Ore, a proud member of the Anglo American Group, is offering an exciting opportunity for a Call Centre Coordinator at its Kathu operation in the Northern Cape. This position is ideal for motivated individuals eager to grow in a fast-paced environment where innovation, teamwork, and operational excellence drive success.
At Kumba Iron Ore, the mission is clear: to re-imagine mining and improve people’s lives. The company’s high-grade iron ore is a critical ingredient in steel production — the backbone of modern infrastructure and manufacturing. Joining Kumba means becoming part of a global effort to create a safer, more sustainable mining industry.
About the Role
The Call Centre Coordinator plays a vital role in managing communication channels, ensuring efficient notification and work order processes, and coordinating resources and materials to support plant operations. This position combines administrative precision with real-time problem-solving in a mining environment that values safety, accuracy, and operational excellence.
Your main purpose will be to ensure that call centre activities run smoothly, from handling urgent maintenance notifications to supporting reporting, documentation, and material coordination. You will liaise with multiple departments to keep operations flowing efficiently and respond quickly to plant or equipment issues.
Key Responsibilities
As part of the Processing Department, the successful candidate will handle a range of responsibilities, including:
- Call Centre Operations: Attend to incoming calls, redirect queries, and prioritize work using the Operations Model (OM) risk matrix.
- Notification and Work Order Management: Capture and manage work notifications in SAP, assess urgency, and liaise with supervisors for execution.
- Resource Coordination: Order and track necessary materials, create purchase requisitions, and ensure communication across Supply Chain and Maintenance teams.
- Reporting: Generate detailed reports on callouts, risks, and tasks completed, maintaining full compliance with reporting procedures.
- Safety and Housekeeping: Uphold all safety standards, report lightning deviations, and conduct regular risk assessments.
- Administrative Support: Manage diaries, process orders, and ensure effective handovers between shifts.
- Continuous Improvement: Identify and implement process enhancements, ensuring alignment with the Anglo American Operating Model (AAOM).
Qualifications and Experience
To qualify for this role, applicants should meet the following minimum requirements:
- Grade 12 Certificate / N3 Technical qualification.
- NQF Level 4 in a related engineering or administrative field.
- Valid South African Driver’s Licence.
- 3–5 years of relevant experience in a call centre or clerical environment within mining or heavy industry.
- Solid understanding of SAP systems and the MS Office Suite.
- Knowledge of equipment components and functionality.
- Understanding of supply chain systems, emergency procedures, and OHS standards.
Ideal Candidate Profile
The ideal candidate for the Call Centre Coordinator position is an organized, detail-oriented professional with excellent communication and multitasking abilities. They thrive under pressure, can manage multiple work orders simultaneously, and maintain high accuracy in reporting and documentation. A commitment to safety and teamwork is essential, along with the ability to engage effectively with technical and administrative staff.
Candidates who are proactive, analytical, and solution-focused will find this role highly rewarding — especially those who enjoy combining technical understanding with strong administrative coordination.
Why Join Kumba Iron Ore?
Kumba Iron Ore careers offer more than just a job — they provide a platform for growth, innovation, and community impact. As part of Anglo American, employees enjoy access to global expertise, advanced training, and industry-leading technology. The company fosters a culture of safety, inclusion, and continuous learning, empowering every team member to thrive both professionally and personally.
Additional benefits include:
- Comprehensive training and development programs.
- Commitment to workplace safety and employee well-being.
- Diverse and inclusive work culture.
- Opportunities for advancement within the Anglo American Group.
How to Apply
To apply for this position, complete the online application form through the official Kumba Iron Ore careers portal. Applicants will be required to upload their CV and any relevant documentation. Ensure all information is accurate and up to date before submission. The closing date for applications is 16 November 2025.
Successful candidates will be contacted for further assessments. If you do not receive feedback within three weeks of the closing date, please consider your application unsuccessful.
Final Thoughts
This Call Centre Coordinator role at Kumba Iron Ore in Kathu represents an incredible opportunity for individuals eager to build a career in one of South Africa’s most respected mining organizations. You’ll be joining a company that values precision, collaboration, and continuous improvement while contributing to projects that shape industries and communities worldwide. If you’re passionate about efficiency, communication, and operational excellence, this position could be your perfect fit.
Apply today and take the first step toward an impactful career with Kumba Iron Ore — where your skills help power the future.
Apply Now
