| Job Title: | Client Service Consultant: Call Centre (6-Month FTC) |
|---|---|
| Date: | Posted: 11 November 2025 – Closing Date: Not specified |
| Location: | Johannesburg, Gauteng, South Africa |
| Employment Type: | 6-Month Fixed-Term Contract |
| Company: | Sanlam Group – Glacier by Sanlam |
| Functional Area: | Client Services / Call Centre / Financial Services |
Join Sanlam Group as a Client Service Consultant
Introduction
If you’re passionate about delivering exceptional client experiences and have a background in financial or investment services, the Sanlam Group has an exciting opportunity for you. The Client Service Consultant: Call Centre (6-Month FTC) role at Glacier by Sanlam offers an opportunity to join one of South Africa’s most trusted financial services brands in Johannesburg.
Glacier by Sanlam unites financial expertise and innovation to help clients build and protect wealth. This temporary position provides hands-on exposure to Sanlam’s customer-centric culture, giving you the chance to develop your professional skills while contributing to a team that values service excellence, collaboration, and growth.
About the Role
As a Client Service Consultant, you’ll be responsible for delivering outstanding service to clients through telephone, email, and walk-in channels. You’ll ensure that every client interaction reflects the high standards of quality and professionalism that define Sanlam careers. This role is ideal for someone who thrives in a fast-paced, client-focused environment and enjoys problem-solving and multitasking.
Your day-to-day responsibilities will include handling investment administration queries, providing accurate product information, and assisting financial advisers and investors with account-related requests. You’ll also be involved in ad-hoc service projects designed to enhance efficiency and customer satisfaction.
Key Responsibilities
- Deliver a superior level of service to clients, financial advisers, and internal stakeholders.
- Respond to client queries via email, telephone, or in person promptly and professionally.
- Assist clients with investment administration and product information requests.
- Ensure accuracy and quality in all communications and transactions.
- Participate in ad-hoc client service and process improvement projects.
- Maintain confidentiality and compliance with internal procedures and financial regulations.
Qualifications and Experience
- Matric / Grade 12 qualification required.
- A financial qualification is preferred.
- Minimum 3 years’ experience in the finance or investment industry is essential.
- 1–2 years’ experience in a call centre or client service environment.
- Microsoft CRM proficiency is essential.
- Excellent verbal and written communication skills.
Skills and Competencies
- Client Focused: Always put the client’s needs first, ensuring a positive experience every time.
- Collaboration: Work effectively with team members to achieve service excellence.
- Problem Solving: Apply logical thinking and resourcefulness to resolve client queries.
- Resilience: Thrive under pressure and adapt to change easily.
- Attention to Detail: Ensure accuracy and quality in every client interaction.
- Computer Literacy: Confident using Microsoft Office and CRM systems.
Personal Attributes
- Positive and enthusiastic attitude with strong interpersonal skills.
- Honesty, integrity, and respect in all interactions.
- Ability to work independently and contribute to team success.
- Adaptable to changing processes and service requirements.
- Committed to personal growth and continuous improvement.
Why Join Sanlam Group?
Joining Sanlam Group means becoming part of a company that prioritises people — both its clients and its employees. Sanlam’s culture emphasises learning, development, and empowerment. Through its leading divisions such as Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, and MiWay, there are multiple opportunities to build a lasting and rewarding career.
Even as a fixed-term consultant, you’ll gain invaluable exposure to Sanlam’s operations, client service methodologies, and digital transformation initiatives. This opportunity could be your gateway to future Sanlam vacancies and long-term career growth within the organisation.
How to Apply
If you have a strong service orientation and a passion for client care, apply for the Client Service Consultant: Call Centre (6-Month FTC) position at Sanlam Group. Prepare an updated CV highlighting your call centre, financial, or investment service experience. Submit your application before the closing process begins to ensure consideration during shortlisting.
Applications are open for a limited time, and shortlisting will start only after the official due date. Early submission is recommended to secure your chance to join one of South Africa’s leading financial institutions.
Our Commitment to Diversity
Sanlam Group is deeply committed to transformation, equity, and inclusion. The organisation’s Employment Equity plan ensures fair and equal opportunities for all, creating a workplace where diversity is celebrated and every voice counts. By fostering inclusivity, Sanlam builds a thriving business that reflects the richness of South Africa’s society.
Closing Thoughts
This 6-month contract as a Client Service Consultant offers a chance to gain valuable experience at a company known for excellence and innovation in financial services. If you’re client-driven, detail-oriented, and motivated to grow within a leading organisation, this is the perfect opportunity to demonstrate your skills and make a difference.
Join the Sanlam family and help deliver service that truly stands out — because at Sanlam, every interaction counts and every client matters.
Apply Now
