| Job Title: | YES Youth – Contact Centre (Durban – Umhlanga) |
|---|---|
| Date: | Posted: 10 November 2025 – Closing Date: 14 November 2025 |
| Location: | Umhlanga Rocks, Durban North, KwaZulu-Natal, South Africa |
| Employment Type: | Fixed-Term Contract – 12 Months (YES Youth Programme) |
| Company: | Nedbank |
| Industry: | Banking / Contact Centre |
YES Youth – Contact Centre Opportunity at Nedbank (Durban – Umhlanga)
Introduction
Looking for your first real work experience in a professional environment? The Nedbank YES Youth Programme in Umhlanga offers a golden opportunity for young South Africans to gain valuable experience in the financial sector. Through this initiative, Nedbank provides a stepping stone for youth who want to build their employability, develop essential workplace skills, and be part of one of South Africa’s most trusted banking brands.
This 12-month fixed-term programme is designed to give participants practical exposure in a fast-paced, people-focused environment. If you’ve been exploring Nedbank careers or looking for entry-level Nedbank jobs to help launch your professional journey, this could be your ideal opportunity to shine.
About the Role
As a participant in the YES Youth – Contact Centre programme, you’ll be placed within Nedbank’s Contact Centre at Park Square Campus in Umhlanga Rocks, Durban North. This placement offers hands-on experience in customer engagement, sales, and service delivery across the Personal and Private Banking divisions.
Depending on your allocation, your duties may include handling customer queries, assisting clients with product information, managing collections, or delivering service excellence via phone, email, or other digital channels. Every task you perform will help reinforce Nedbank’s reputation for professionalism and client-centric service. It’s an environment where teamwork, learning, and responsibility go hand in hand.
Most importantly, you’ll embody the Nedbank values of integrity, respect, accountability, and being people-centred. By working with experienced teams, you’ll not only gain skills but also learn how a modern contact centre operates in one of South Africa’s leading financial institutions.
Who Should Apply
This opportunity is open to young South Africans between the ages of 18 and 29 who are currently unemployed and eager to gain work experience. The programme welcomes applicants who have never participated in a YES initiative before and are committed to personal and professional growth. Candidates should have completed Grade 12 (Matric) and possess good communication and basic computer skills.
Nedbank is seeking applicants who demonstrate enthusiasm, reliability, and a willingness to learn. Ideal candidates are those who are confident speaking to clients, motivated to deliver quality service, and able to maintain composure in high-volume call environments. This is a chance to grow your confidence, gain financial sector exposure, and strengthen your employability for future Nedbank vacancies or other corporate opportunities.
Skills & Requirements
Before applying, ensure you meet the following minimum requirements for the Nedbank YES Youth – Contact Centre programme:
- South African citizen between the ages of 18 and 29.
- Completed Grade 12 / National Senior Certificate (Matric).
- Currently unemployed and have not participated in another YES programme.
- Fluent in English (verbal and written); knowledge of additional South African languages is an advantage.
- Basic computer literacy and ability to work with digital communication tools.
- Ability to work 8-hour shifts, including weekends and public holidays, if required.
- Residing within a 30–35 km radius of Umhlanga for affordability and accessibility.
The ideal candidate will be motivated, client-focused, and ready to contribute positively to the Nedbank Contact Centre team. Strong interpersonal skills and an eagerness to learn are key to thriving in this dynamic environment.
Benefits
The YES Youth Programme is an incredible initiative that provides young people with meaningful work experience while earning a monthly stipend. While it’s not a full salary, the stipend helps cover basic costs, allowing participants to focus on gaining valuable workplace exposure and building their career foundations.
By joining Nedbank, you’ll become part of a respected institution that’s committed to empowering youth and promoting inclusive economic growth. You’ll gain insights into customer service, sales, and collections processes in a corporate banking environment — experience that enhances your employability and strengthens your resume.
Participants who complete the programme successfully will have a better chance of entering the formal job market, whether through Nedbank careers or other opportunities across South Africa’s financial services sector.
How to Apply
Interested in applying for this exciting opportunity? Visit the official Nedbank careers portal and search for reference number 142948 to submit your application. Ensure your CV includes your full contact details, educational background, and any relevant experience, even if it’s informal or volunteer work.
Applications close on 14 November 2025, and only shortlisted candidates will be contacted. Remember, this is a competitive opportunity designed for youth who are serious about developing their employability and contributing to a top-tier organisation like Nedbank. Early applications are encouraged.
Closing Thoughts
The Nedbank YES Youth – Contact Centre (Durban – Umhlanga) programme offers a fantastic opportunity to launch your career in a professional, supportive, and purpose-driven environment. It’s more than just a work experience — it’s a stepping stone toward long-term employability, financial literacy, and personal growth.
Through initiatives like YES, Nedbank continues to demonstrate its commitment to uplifting South Africa’s youth and creating pathways to success. If you’re ready to learn, grow, and make a difference, take this chance to start your journey with one of South Africa’s leading banks. Apply today and be part of a future that’s built on integrity, teamwork, and opportunity.
Apply Now
