| Job Title: | Tech Officer: Call Desk Consultant |
|---|---|
| Closing Date: | Date Not Specified |
| Posted Date: | 12 December 2025 |
| Location: | Kramerville, Gauteng |
| Salary: | Market Related |
| Employment Type: | Full-Time, Client Based |
| Company: | BCXP |
BCXP Tech Officer Call Desk Consultant Job Opportunity
Introduction
If you are looking to grow your career in technology support within a respected technology services company, this Tech Officer: Call Desk Consultant role at BCXP presents an exciting opportunity. BCXP is well known for delivering innovative ICT solutions and professional services to a wide range of clients across South Africa. This role is based in Kramerville, Gauteng, and forms part of the CPS business unit within the Field Services department.
For professionals exploring BCXP careers, this position offers exposure to real-world technical environments where problem-solving and customer focus are essential. You will work directly with clients, providing remote technical support while ensuring service level agreements are met. BCXP jobs like this are ideal for candidates who want to strengthen their technical skills while contributing to a company that values accuracy, professionalism, and results.
About the Role
The Tech Officer: Call Desk Consultant role at BCXP is focused on providing remote technical support and assistance to clients. Your primary responsibility will be to investigate technical issues, determine root causes, and deliver effective solutions that meet client needs. This role requires strong attention to detail and the ability to manage multiple incidents while maintaining a high standard of service.
You will be responsible for tracking and routing logged problems, updating resolved incidents on the call logging system, and ensuring all outstanding queries are followed up within agreed service levels. When issues require escalation, you will redirect incidents to the appropriate technical resources. Identifying recurring problems and escalating them to management is also a key part of this role, supporting continuous service improvement within BCXP operations.
Who Should Apply
This position is well suited to individuals who enjoy working in a technical support environment and engaging with clients daily. If you have experience providing hardware support within a retail environment and enjoy solving problems remotely, this role could be a strong match. BCXP vacancies like this appeal to candidates who are calm under pressure and capable of managing multiple service requests efficiently.
You should consider applying if you are customer-focused, communicative, and comfortable working extended hours when required. Professionals who are motivated by delivering results and maintaining service quality will thrive in this environment. For those seeking BCXP jobs that combine technology, consulting, and customer engagement, this role offers valuable hands-on experience within a structured support framework.
Skills & Requirements
To qualify for this role, a minimum qualification of Grade 12 or NQF Level 4 is required. Candidates must have at least two years of experience attending to and installing hardware solutions within a retail environment. Strong ICT knowledge and problem-solving skills are essential for success in this position.
Additional certifications such as CompTIA A+, Microsoft Certified Systems Associate or Engineer, Linux LPIC, or CompTIA Linux+ will be an advantage. Core competencies include communication, customer focus, technology consulting, and the ability to apply technical expertise effectively. These skills are highly valued across BCXP careers and support long-term growth within the technology services field.
Benefits
Working at BCXP offers the opportunity to be part of a professional technology-driven organization with a strong reputation in the market. This full-time, client-based position allows you to gain exposure to diverse technical environments while building your consulting and support experience. Market-related remuneration reflects your skills and contribution to service delivery.
Beyond compensation, BCXP jobs provide valuable learning opportunities, professional growth, and experience within structured service teams. The company culture emphasizes accountability, expertise, and collaboration. For candidates seeking stable employment within a technologic company that values performance and customer satisfaction, BCXP vacancies offer long-term career potential.
How to Apply
If you are interested in applying for this Tech Officer: Call Desk Consultant role, the application process is straightforward. BCXP has provided an official application method directly within the job listing. No email address or external link has been specified in the post.
To apply, locate the Apply button at the bottom of the job listing. Clicking this button will redirect you to the BCXP application page, where you can complete and submit your application. Ensure that your qualifications, certifications, and experience are clearly outlined before submitting.
Closing Thoughts
This role offers a solid opportunity for technical professionals looking to strengthen their careers within a respected ICT services organization. If you are passionate about technology, customer service, and problem-solving, this position aligns well with your career goals. BCXP careers continue to attract individuals who value professionalism, learning, and meaningful client engagement.
If you believe this role matches your skills and experience, take the next step today. Explore this opportunity and submit your application through the official process provided. BCXP jobs like this one can open the door to long-term growth within the technology and consulting space.
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