| Job Title: | Member Support Assistant (Digital Sales Contact Centre) |
|---|---|
| Closing Date: | 21 December 2025 |
| Location: | Centurion, Gauteng |
| Salary: | Not Specified |
| Company: | iMasFinance Co-operative (Ltd) |
| Employment Type: | Permanent |
| Industry: | Financial Services |
Join iMasFinance Co-operative (Ltd) as a Member Support Assistant
iMasFinance Co-operative (Ltd) is offering an exciting opportunity for motivated individuals to join their Digital Sales Contact Centre in Centurion. If you are passionate about delivering excellent customer service and administrative support, this role could be the perfect fit. This position allows you to gain hands-on experience in a dynamic financial services environment while building a career in customer support and contact centre management.
About the Role
The Member Support Assistant at iMasFinance Co-operative (Ltd) is responsible for providing both inbound and outbound customer service and administrative support. You will manage customer relationships efficiently, respond to queries via calls and emails, and maintain a high level of professionalism at all times. The role includes resolving complaints, tracking customer interactions, and supporting office administration tasks. You will also issue approved letters, perform document control, capture financial transactions, and ensure compliance with credit policies and governance standards.
This role is ideal for candidates who enjoy multitasking, maintaining internal and external relationships, and ensuring a positive customer experience. You will actively contribute to the smooth operation of the Digital Sales Contact Centre and assist in executing iMasFinance’s transformation strategy.
Who Should Apply
Ideal candidates for iMasFinance Co-operative (Ltd) careers are detail-oriented, organized, and comfortable working in a fast-paced contact centre environment. You should have a strong sense of responsibility, excellent communication skills, and the ability to handle customer complaints professionally. This position suits individuals who enjoy teamwork, problem-solving, and managing customer service experiences effectively.
If you have experience in office administration, contact centre operations, or sales and customer service, you will thrive in this role. Candidates who are multilingual and have a positive attitude toward learning and collaboration are highly encouraged to apply. Those who are eager to grow within a reputable financial services company and embrace iMasFinance’s values will find this an enriching opportunity.
Skills & Requirements
To succeed in this iMasFinance Co-operative (Ltd) job, candidates should meet the following qualifications and possess essential skills:
- Grade 12 certificate with Mathematics and Accounting.
- Office Administration Certificate or equivalent; Credit Management or bookkeeping qualification is an advantage.
- At least 2 years of office administration experience and 1 year in an operational contact centre environment.
- Experience in sales and customer service roles.
- Knowledge of financial services, quality assurance, and contact centre management.
- Excellent telephonic, writing, listening, and communication skills.
- Time management, attention to detail, problem-solving, and organizational abilities.
- Multilingual capabilities, especially English proficiency.
- Computer literacy in MS Office, Outlook, and Excel.
- Ability to perform under pressure and work as a collaborative team member.
Benefits
iMasFinance Co-operative (Ltd) offers a supportive and professional environment where employees can grow their skills and advance in their careers. Employees benefit from a structured training program, exposure to a reputable financial services brand, and experience in contact centre management and customer service. Working at iMasFinance means contributing to a company committed to transformation and excellence, enhancing both your professional development and future career prospects.
The company culture prioritizes respect, collaboration, and adherence to governance and risk management standards. You will gain valuable insight into financial transactions, credit policies, and customer service processes. Additionally, working in Centurion provides an opportunity to engage with a diverse customer base while building meaningful professional relationships.
How to Apply
If this iMasFinance Co-operative (Ltd) job aligns with your skills and career goals, applying is straightforward. The application link will be provided in a button at the bottom of the job posting. Click the “Apply Now” button to submit your application through iMasFinance’s official portal. Make sure to have your CV, qualifications, and relevant documentation ready to support your application. Prompt applications are encouraged as the closing date is 21 December 2025.
Closing Thoughts
Joining iMasFinance Co-operative (Ltd) as a Member Support Assistant offers a rewarding start for anyone looking to grow in customer service, contact centre management, and administrative support. The role provides hands-on experience, skill development, and a pathway to advance within a respected financial services organization. Don’t miss this chance to be part of a company that values professionalism, teamwork, and excellence.
Apply today to take the first step toward a fulfilling career in a dynamic environment with iMasFinance Co-operative (Ltd) careers. Whether you are new to the industry or seeking to expand your skills, this opportunity could be your gateway to long-term growth and success in customer support and financial services.
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