| Job Title: | Call Centre Agent |
|---|---|
| Posted Date: | 2025-12-10 |
| Closing Date: | 2026-01-12 |
| Location: | Gauteng, JHB – Eastern Suburbs |
| Salary: | Market related, Negotiable |
| Employment Type: | Temp |
| Industry: | Admin, Office & Support / Logistics, Warehouse & Freight |
| Company: | Phakisa Holdings |
Exciting Call Centre Agent Opportunity at Phakisa Holdings
Introduction
Phakisa Holdings is currently seeking motivated and customer-focused individuals to join their team as a Call Centre Agent. This temp position offers an excellent opportunity for candidates looking to gain experience in a dynamic environment while providing outstanding customer service. Located in the Eastern Suburbs of Johannesburg, this role allows individuals to work in a fast-paced logistics and support environment. Phakisa Holdings is known for fostering a professional and collaborative work culture, making this an ideal starting point for those exploring company careers or looking to advance their experience in call centre operations.
About the Role
The Call Centre Agent position at Phakisa Holdings involves handling inbound and outbound customer interactions related to courier deliveries, tracking, complaints, and general inquiries. Agents will be responsible for ensuring timely resolution of customer issues while maintaining the company’s high standards for service quality. The role also involves accurately recording customer information in the CRM system and providing clear guidance on services, policies, and procedures. By collaborating with supervisors and other departments, agents contribute to creating a seamless experience for customers and supporting the company’s operational goals.
Who Should Apply
The ideal candidate for Phakisa Holdings call centre jobs is someone with excellent communication skills, patience, and a strong customer service mindset. Candidates who thrive in fast-paced environments and enjoy problem-solving will excel in this role. Prior experience in call centre operations or logistics support is advantageous but not required. Individuals seeking temporary employment while building skills or exploring company careers will find this opportunity rewarding. The position is well-suited for team players who are detail-oriented, adaptable, and eager to contribute to a professional work environment.
Skills & Requirements
To succeed as a Call Centre Agent at Phakisa Holdings, candidates should possess strong verbal and written communication skills. Proficiency in using CRM systems and computer applications is essential. The ability to handle multiple tasks, resolve customer complaints professionally, and maintain composure under pressure is crucial. Applicants should demonstrate problem-solving skills, accuracy in recording customer information, and a courteous attitude at all times. A high school diploma or equivalent qualification is typically required, along with a willingness to learn company procedures and service standards.
Benefits
Phakisa Holdings offers a competitive and negotiable market-related salary for this temporary position. Employees benefit from a supportive work environment that emphasizes professional growth and teamwork. Working as a Call Centre Agent provides valuable experience in logistics, customer service, and operational procedures, enhancing your skillset for future roles. Joining Phakisa Holdings also offers exposure to company vacancies and the chance to build connections within a reputable organization. Overall, the role provides both career development opportunities and an engaging, collaborative work culture.
How to Apply
Interested candidates can submit their application directly through the application button provided at the bottom of this listing. Ensure your CV highlights relevant customer service experience, communication skills, and any prior call centre or logistics exposure. Phakisa Holdings reviews applications carefully, so providing accurate and complete information will increase your chances of selection. Remember, the application link will be provided in a button at the bottom. Be prepared for potential follow-up communications to schedule interviews or provide additional information.
Closing Thoughts
For anyone looking to start or grow a career in customer service, this Call Centre Agent role at Phakisa Holdings offers a fantastic opportunity. The position allows you to develop essential skills, gain experience in a respected company, and contribute to delivering exceptional service to customers. Don’t miss this chance to explore Phakisa Holdings jobs and make a meaningful impact in the logistics and support sector. Apply today and take the first step toward joining a team dedicated to professional excellence and customer satisfaction.
