| Job Title: | Applications: Call Centre Agent – OptiPlan |
|---|---|
| Closing Date: | 5 December 2025 |
| Location: | Port Elizabeth, Eastern Cape, South Africa |
| Salary: | Contract-based, Competitive |
| Company: | Spec-Savers South Africa |
| Employment Type: | Contract |
| Department: | Call Centres |
Exciting Call Centre Agent Opportunity at Spec-Savers South Africa
If you are looking for a dynamic role where you can make a real difference in customer experience, the Call Centre Agent position at Spec-Savers South Africa is a perfect fit. This role, based in Port Elizabeth, offers you the chance to join a dedicated team within the Applications Department, assisting customers through account applications and ensuring a smooth and professional experience.
With Spec-Savers South Africa’s commitment to its ICARE values – Innovation, Collaboration, Accountability, Respect, and Empathy – this position allows individuals who are detail-oriented, customer-focused, and efficient to thrive in a fast-paced, rewarding environment. Joining this team is not just a job; it’s an opportunity to contribute to a company that values professional growth and service excellence.
About the Role
The Call Centre Agent role at Spec-Savers South Africa involves assisting customers throughout the applications process. You will engage with clients via phone, email, and other digital platforms to review and verify application documents. Ensuring that all customer information is accurate and up to date in internal systems is a key responsibility. The position requires managing multiple tasks efficiently while maintaining excellent communication and service standards.
As part of the team, you will provide timely feedback to both customers and stores regarding application status. You will also collaborate with colleagues to achieve daily targets and maintain compliance with company procedures and data privacy standards. Problem-solving is integral to the role, as you will identify and resolve customer queries and escalate complex issues when necessary. Maintaining product knowledge of OptiPlan offerings and staying updated on system workflows ensures quality service delivery and high performance.
Who Should Apply
This role is ideal for individuals with strong communication skills, attention to detail, and a passion for customer service. Candidates should have a Grade 12 qualification or National Certificate and preferably 1–2 years’ experience in a call centre or customer service environment. Experience in retail, healthcare, or optical industries is advantageous but not required.
If you thrive in a fast-paced environment, enjoy helping customers, and are comfortable managing multiple tasks simultaneously, you will fit well in this position. English proficiency is essential, and additional South African languages are a bonus. Self-motivated candidates who value teamwork and are committed to providing excellent customer service will find this role rewarding.
Skills & Requirements
- Matric / Grade 12 or National Certificate.
- 1–2 years’ experience in a call centre or customer service role.
- Strong customer service orientation and verbal/written communication skills.
- Computer literacy, including MS Office Suite (Excel and Outlook).
- Experience with CRM or call centre systems advantageous.
- Ability to multitask in a fast-paced call centre environment.
- Attention to detail and ability to capture accurate customer information.
- Understanding of call centre performance metrics and first call resolution principles.
Spec-Savers South Africa values individuals who demonstrate empathy, accountability, and collaboration in customer interactions. Candidates should be proactive, reliable, and capable of maintaining high service standards while adhering to internal policies.
Benefits
Joining Spec-Savers South Africa comes with several benefits beyond competitive contract remuneration. You will be part of a supportive, innovative, and collaborative workplace that values professional development. Exposure to call centre systems and customer interaction management provides valuable experience for anyone pursuing a long-term career in customer service or call centre operations.
The role offers hands-on training, mentorship, and the opportunity to develop strong communication, problem-solving, and administrative skills. Being part of a globally recognized brand, you also gain credibility and experience that strengthens your future career prospects. Spec-Savers South Africa emphasizes a culture of respect, empathy, and accountability, making it a fulfilling environment for employees who prioritize service excellence.
How to Apply
To apply for the Call Centre Agent position at Spec-Savers South Africa, click the “Apply Now” button at the bottom of the job posting. Make sure your CV is up to date and clearly highlights your relevant experience and skills. Include a brief cover letter explaining why you are the ideal candidate for this role.
Follow the application link to submit your details directly through the company’s portal. Ensure all required documents are uploaded correctly, as incomplete submissions may delay processing. The application deadline is 5 December 2025, so early submission is recommended.
Closing Thoughts
The Call Centre Agent role at Spec-Savers South Africa is an excellent opportunity to develop your skills in customer service, call centre operations, and application management. This role is ideal for individuals who enjoy interacting with customers, solving problems efficiently, and maintaining high standards of service excellence.
If you are looking for a position that challenges you, provides growth opportunities, and allows you to contribute to a respected and innovative company, this is the role for you. Don’t miss the chance to join Spec-Savers South Africa and advance your career in customer service and call centre operations.
Apply Now
