| Job Title: | Technical I, IT Operations |
|---|---|
| Locations: | Durban, ZAF – 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge |
| Time Type: | Full Time |
| Posted On: | 11 Days Ago |
| Application Deadline: | December 11, 2025 (2 days left) |
| Job Requisition IDs: | R1680376, R1680384 |
Join Concentrix as Technical I, IT Operations in Durban
Concentrix, a global technology and services leader, is seeking highly skilled IT professionals for the role of Technical I, IT Operations at its Durban office. This full-time position is ideal for individuals with hands-on experience in end-user computing, IT support, and operations within a Windows-based PC/LAN environment. Candidates will be responsible for maintaining, analyzing, troubleshooting, and upgrading computer systems, hardware, software, and peripherals, while ensuring SLA compliance and excellent service delivery.
About Concentrix
Concentrix is the intelligent transformation partner for the world’s leading brands. Solution-focused, tech-powered, and intelligence-fueled, the company provides advanced technology infrastructure, software solutions, and global security services for staff and clients. With a presence in over 70 countries, Concentrix is recognized for its workplace culture, career growth opportunities, and commitment to excellence.
Position Summary
As a Technical I, IT Operations professional, you will provide end-user support across desktops, networks, telephony, and applications. You will act as an escalation point to resolve incidents according to SLAs, while delivering high-quality IT service across all shifts, including rotational night shifts in a 24/7 environment.
Key Duties and Responsibilities
- Service management fundamentals: Problem Management, Incident Management, RCA, and Ticket Analysis.
- Troubleshoot local servers, network devices, and voice infrastructure with support from Network and Server teams.
- End-user computing support: desktops, laptops, hard phones, WiFi devices (hardware and software).
- Hardware expertise: motherboard, SMPS, RAM replacement, laptop screens/keyboards, Avaya phone configuration, video conferencing equipment.
- Software expertise: Windows 10, MS Office 2013+, Outlook, Skype for Business, OneDrive, antivirus, HDD imaging/ghosting, VPN, data encryption, video conferencing, firmware updates.
- High-impact incident coordination and real-time updates to the BRC team.
- Support onboarding, account ramp-ups and ramp-downs, and account movements.
- Manage BCP testing, failover coordination, and maintain compliance with COPC, ISO 27001 standards.
- Handle IT tickets using ITIL-based framework and maintain high IT VOC scores.
Qualifications and Experience
- 4.5+ years supporting desktop/laptop hardware and software in Windows-based PC/LAN environments.
- Bachelor’s degree or diploma in Computer Science.
- MCSE or similar certifications preferred.
- Hands-on experience with desktops, laptops, Citrix client, hard phones, WiFi devices, and MS Office 2010+ troubleshooting.
- Proven experience in problem management, incident management, RCA, ticket analysis, and ITIL-based service delivery.
- Team management, motivation, and development skills.
- Flexibility to work overtime and rotational night shifts.
Location
Durban, ZAF – 2 Ncondo Place, Ridgeside Drive, Umhlanga Ridge
Apply Now
If you are an IT professional with a passion for delivering exceptional service, Concentrix is the perfect place to grow your career. Don’t miss the opportunity to join a globally recognized company and work with cutting-edge technology. Apply before December 11, 2025 to be considered for this role. Job Requisition IDs: R1680376 and R1680384.
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