IT Service Desk Co-Ordinator at Truworths – A Thriving Career Opportunity
| Job Title: | IT Service Desk Co-Ordinator |
|---|---|
| Closing Date: | 2026/01/22 |
| Location: | Cape Town, Western Cape, South Africa |
| Salary: | Not Specified |
| Company: | Truworths |
| Employment Type: | Permanent, On-site |
| Industry: | IT / Retail |
Introduction
If you’re passionate about IT support and eager to grow within one of South Africa’s most respected retailers, the IT Service Desk Co-Ordinator role at Truworths may be the perfect opportunity. Truworths is known for its strong retail footprint, with more than 700 stores and a reputation for innovation. This position offers an exciting chance to contribute to a fast-moving, dynamic environment where your technical and customer-support skills can shine. Many job seekers exploring Truworths careers are drawn to the company’s commitment to excellence, modern systems, and ongoing employee development, making this an appealing role for anyone looking for meaningful IT Service Desk Coordinator jobs in the retail sector.
About the Role
The IT Service Desk Co-Ordinator role is central to ensuring that all Truworths stores run smoothly from a technology standpoint. You will be responsible for providing 2nd and 3rd line support, dealing with complex software and hardware challenges that directly affect store operations. This includes troubleshooting escalations, managing service requests, identifying root causes of recurring issues, and communicating effectively with key business stakeholders. Because this position touches multiple areas of the organisation—from Distribution Centres to Finance and Infrastructure—it plays a crucial part in maintaining operational excellence. Those looking for Truworths jobs that offer strategic impact and daily problem-solving will find this position particularly rewarding.
Daily Responsibilities
- Handling advanced support tickets from stores across the country.
- Monitoring and escalating unresolved incidents according to SLA timelines.
- Investigating problem trends and producing reports for management.
- Maintaining and updating knowledge base content and SOP documentation.
- Providing training, coaching, and support to the Service Desk team.
Who Should Apply
This opportunity suits someone who thrives in a high-pressure environment and enjoys solving technical issues that directly support in-store operations. Ideal applicants for Truworths vacancies in IT support are those who bring strong communication skills, a customer-first mindset, and the ability to stay calm and productive while managing multiple priorities. If you have experience supporting retail stores or large user bases, you may find this position both familiar and highly engaging. Candidates who enjoy mentoring others and contributing to continuous improvement efforts within an IT team will also fit well into this role.
Skills & Requirements
To qualify for this IT Service Desk Coordinator position, Truworths requires a combination of technical proficiency, practical experience, and excellent interpersonal skills. Applicants should have strong working knowledge of IT support within a retail environment, especially when it comes to 2nd and 3rd line troubleshooting. A Matric combined with A+ or N+ certification is essential, and familiarity with the ITIL Framework will give you a competitive edge. Truworths careers place emphasis on high standards, so being detail-oriented, organised, and reliable is crucial. You must also be willing to work shifts, public holidays, and standby, as retail operations run beyond standard office hours.
Required Skills & Experience
- Minimum of 5 years in a Service Desk or Helpdesk environment.
- At least 3 years providing direct store support at 3rd line or coordinator level.
- Strong understanding of retail systems and operational workflows.
- Excellent communication, analytical, and problem-solving abilities.
- Proven experience mentoring or supporting junior team members.
Benefits
Working at Truworths offers far more than just a job—it provides a stable career environment with opportunities to grow professionally. As a respected name in South African retail, Truworths is known for investing in people and providing exposure to world-class systems. Employees often highlight the company’s strong culture, supportive leadership, and opportunities to develop through training initiatives. For those exploring long-term Truworths vacancies, this position brings the added benefit of contributing to a mission-driven, customer-focused organisation. The hands-on experience you gain in store support, problem management, and team leadership can help solidify your future in IT and retail management.
How to Apply
Applying for this position is simple. Truworths manages all applications through its online recruitment system. Since the job listing does not provide an email address or external link, you can apply by clicking the Apply button at the bottom of the job post. This button will redirect you to the company’s application page, where you can create an account or log in to submit your CV, complete any required forms, and upload supporting documents. Make sure your CV clearly reflects your experience in IT support, retail systems, and any leadership or coordination responsibilities you’ve held. You should also ensure all certifications—such as A+ or N+—are listed and easy for the recruitment team to identify.
Closing Thoughts
If you are ready to take the next step in your IT career, the IT Service Desk Co-Ordinator role at Truworths offers a meaningful opportunity to contribute to one of South Africa’s leading retailers. Whether you’re exploring Truworths jobs to advance your technical career or looking for a role where you can support a national retail operation, this position provides growth, challenge, and the chance to make a real impact. Don’t miss the chance to apply before the closing date—roles like this attract strong competition, and the skills you develop at Truworths can open doors to future leadership positions within the ever-evolving retail IT landscape.
