| Job Title | Front Desk Agent |
|---|---|
| Date Posted / Closing Date | Date Not Specified |
| Location | Cape Town, Western Cape, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | One&Only Cape Town |
Join One&Only Cape Town as a Front Desk Agent
One&Only Cape Town is seeking passionate, professional, and energetic individuals to join their team as Front Desk Agents. This role provides an exceptional opportunity for career growth in the hospitality and travel & tourism sector while working at one of the world’s most prestigious resorts. A Front Desk Agent plays a pivotal role in shaping guests’ experiences, ensuring each visit to One&Only Cape Town is memorable. For job seekers who aim to work in a luxury resort environment, this is a chance to gain invaluable experience while developing essential hospitality skills that are highly sought after across the industry.
About the Role
The Front Desk Agent at One&Only Cape Town is responsible for managing all front office operations, including check-ins, check-outs, guest inquiries, cashiering, and luggage handling. You will act as the first point of contact for guests, delivering outstanding customer service while adhering to the resort’s policies and procedures. Daily duties include coordinating with other departments, maintaining accurate records in systems such as OPERA, ALICE, and SAGA, managing room reservations, and addressing guest requests and complaints professionally. The role also involves upselling opportunities, currency handling, and ensuring LQA standards are consistently maintained. By performing these tasks, you help One&Only Cape Town uphold its reputation for exceptional guest experiences.
Who Should Apply
This position is ideal for candidates with a minimum of two years of experience in a 5-star hotel or resort environment. Individuals who thrive in dynamic, high-pressure environments, have excellent communication skills, and are fluent in English (additional languages are a plus) will excel. Candidates must demonstrate professionalism, confidentiality, and a genuine passion for hospitality and travel & tourism. Those interested in career advancement within luxury hospitality, and who can multitask while maintaining attention to detail, will find One&Only Cape Town careers highly rewarding. Applicants should also enjoy interacting with international guests and contributing to creating unforgettable experiences.
Skills & Requirements
- Minimum two years’ experience in a 5-star establishment
- Diploma or Degree in Hospitality, Travel & Tourism desirable
- Fluent English; additional languages are an advantage
- Proficiency in Microsoft Office, Outlook, and Oracle OPERA
- Excellent guest relations and communication skills
- Ability to multitask and maintain professionalism under pressure
- Understanding of health and safety protocols and hotel policies
- High integrity, honesty, and a strong can-do attitude
- Familiarity with front desk systems including ALICE, SAGA, and ReviewPro Guest Messaging Hub
Benefits of Working at One&Only Cape Town
One&Only Cape Town careers offer a unique chance to grow professionally within a globally recognized luxury resort brand. Employees enjoy a supportive team environment, comprehensive training programs, and exposure to international travel and tourism standards. Working here means becoming part of a company that values integrity, transparency, and exceptional service. Front Desk Agents gain hands-on experience in hospitality management, revenue generation through upselling, and operational excellence. The resort emphasizes personal and professional development, ensuring staff can build meaningful careers while contributing to creating unforgettable guest experiences. Team collaboration, brand exposure, and a culture of innovation make this role highly attractive.
How to Apply
Interested candidates looking to start or advance their career in luxury hospitality should submit an application for the Front Desk Agent role at One&Only Cape Town. Ensure your CV highlights relevant experience in 5-star hotels or resorts, familiarity with Oracle OPERA or similar property management systems, and language skills. Focus on demonstrating your ability to deliver exceptional guest service and work effectively in a team-oriented environment. Carefully review your application before submission, emphasizing your enthusiasm for travel & tourism and commitment to upholding One&Only Cape Town standards. Qualified applicants will be considered for this prestigious position and may be invited to participate in an interview process to discuss their skills and experience further.
Closing Thoughts
Joining One&Only Cape Town as a Front Desk Agent is more than just a job; it is an opportunity to be part of a world-class resort team, create memorable guest experiences, and advance your career in the hospitality and tourism industry. The role combines operational responsibility, interpersonal interaction, and the chance to work with a leading brand in luxury resorts. By bringing professionalism, enthusiasm, and a strong understanding of hospitality standards, applicants can thrive and make a significant impact. One&Only Cape Town vacancies are competitive, so committed and qualified candidates are encouraged to apply promptly to secure this remarkable career opportunity.
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