| Job Title | IT Support Agent |
|---|---|
| Date Posted / Closing Date | Posted Yesterday / 24 January 2026 |
| Location | Johannesburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | PricewaterhouseCoopers |
| Employment Type | Full-time, Permanent |
| Industry | Information Technology, Professional Services |
IT Support Agent Vacancy at PricewaterhouseCoopers
PricewaterhouseCoopers is recruiting an IT Support Agent to join its information technology operations team in Johannesburg. This role supports smooth and reliable IT services across the organisation by providing front-line technical assistance to internal and external users.
- Full-time permanent IT support position
- Based in Johannesburg with multi-location support exposure
- Front-line and service desk responsibilities
- Opportunity to build a long-term career in IT operations
About the Role
The IT Support Agent role focuses on providing first- and second-line technical support to ensure the effective operation of computer systems, applications, and hardware. The position combines in-person Tech Lounge support with remote Service Desk responsibilities.
This role operates in a fast-paced, professional services environment where service quality, responsiveness, and clear communication are essential. The IT Support Agent acts as a key point of contact for incidents and service requests.
- Provide 1st and 2nd line IT support via phone, email, chat, and in person
- Log, analyse, and resolve incidents using IT service management systems
- Deliver desk-side and Tech Lounge support
- Support hardware setup, repairs, printing, and audio-visual systems
- Assist with video conferencing and meeting room technology
- Support Windows, Mac OS, mobile platforms, and Microsoft Office
- Perform basic user administration and access management
- Maintain accurate incident and request records
- Participate in after-hours support rotations when required
Who Should Apply
- IT support professionals with experience in service desk environments
- Candidates seeking PricewaterhouseCoopers careers in technology
- Individuals comfortable supporting users across multiple platforms
- Applicants who enjoy customer-facing technical roles
- Professionals looking to grow within structured IT operations teams
The ideal candidate is reliable, adaptable, and committed to service excellence. This role suits individuals who are curious, eager to learn, and capable of managing technical challenges in a professional services environment.
Skills and Requirements
- Minimum of 3 years IT support experience
- CompTIA A+ or Network+ certification
- Microsoft certifications such as MCSE, MCSA, or MCP
- Strong technical troubleshooting and problem-solving skills
- Experience with IT ticketing systems and ITSM tools
- Knowledge of desktop, laptop, and mobile device support
- Experience supporting Windows and Mac operating systems
- Familiarity with enterprise applications and Microsoft Office
- Excellent verbal and written communication skills
- Ability to prioritise tasks in a pressurised environment
- Ability to work independently and as part of a team
Candidates are expected to demonstrate professionalism, accountability, and a strong customer service mindset while supporting IT operations.
Benefits
- Full-time permanent employment at PricewaterhouseCoopers
- Exposure to enterprise IT systems and professional services environments
- Opportunity to support multiple locations and platforms
- Structured IT support processes and standards
- Continuous learning through hands-on technical experience
- Career growth opportunities within PricewaterhouseCoopers jobs
While salary and benefits are not disclosed, the role provides valuable experience, skills development, and long-term career exposure within a global professional services firm.
Important Notes
- Employment type: Full-time permanent
- Management level: Associate
- Based in Johannesburg with up to 20% travel required
- After-hours support participation may be required
- No work visa sponsorship available
- Technical assessments or screening may form part of the process
Need Help With the Registration or Application Process?
Applications for PricewaterhouseCoopers vacancies are handled directly by the employer. Applicants must follow the official PricewaterhouseCoopers application process. This website provides job information only.
Closing Thoughts
The IT Support Agent role at PricewaterhouseCoopers offers a solid opportunity for experienced IT support professionals to work in a structured, high-performance environment. This position supports continuous learning, professional exposure, and career development.
- Stable full-time IT support role
- Exposure to enterprise and professional services IT
- Career growth within PricewaterhouseCoopers careers
How to Apply
Candidates interested in this role should apply through the official PricewaterhouseCoopers careers platform. Ensure all qualifications, certifications, and work experience are clearly documented.
- Search for PricewaterhouseCoopers jobs online
- Locate the IT Support Agent vacancy
- Submit your application before the closing date
How to Apply Safely
Always apply for PricewaterhouseCoopers vacancies through the official PricewaterhouseCoopers careers website. Never pay to apply for a job. Verify all job details directly with the employer to avoid recruitment scams.
Closing Date
Closing date: 24 January 2026
