| Job Title | Call Centre Agent |
|---|---|
| Date Posted / Closing Date | Posted Today / Closing Date: 13 February 2026 |
| Location | Johannesburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | First National Bank (FNB) |
| Employment Type | Full-Time |
| Industry | Banking and Financial Services |
Call Centre Agent Jobs at First National Bank (FNB) in Johannesburg 2026
This Call Centre Agent role within the Banking and Financial Services industry offers a strong opportunity to build a professional career with one of South Africa’s most respected financial institutions.
- Work for a trusted corporate banking brand
- Engage clients through phone and digital platforms
- Gain regulated financial services experience
- Develop sales, service, and compliance skills
- Access long-term career growth potential
About the Role
The Call Centre Agent position at First National Bank focuses on delivering high-quality customer service through telephone and digital channels. The role supports both client satisfaction and revenue growth while operating in a regulated banking environment.
You will act as a key contact point for customers, resolving queries, providing product information, and supporting continuous service improvement.
- Handle inbound and outbound customer service interactions
- Resolve queries efficiently and within agreed timelines
- Provide accurate information on banking and insurance products
- Upsell and cross-sell approved solutions
- Grow and manage a portfolio of existing clients
- Track service activity and report sales statistics
- Ensure all actions meet governance and audit standards
- Maintain expert knowledge on products, pricing, and processes
- Keep clients informed throughout investigations
- Close new business applications on time
Who Should Apply
- Client service and call centre professionals
- Sales-driven candidates with financial services exposure
- Individuals seeking First National Bank careers
- Job seekers interested in Johannesburg vacancies
- Professionals aiming for long-term banking career growth
The ideal candidate is customer-focused, target-driven, and comfortable working in a structured, regulated environment.
Skills and Requirements
- Grade 12 (Matric) qualification
- FAIS Qualified at NQF Level 4
- Client Services Support and Sales experience
- Short-Term Insurance experience required
- Strong verbal and written communication skills
- Ability to work with targets and KPIs
- Understanding of compliance and governance rules
- Computer literacy and digital system navigation
Only candidates who meet all stated requirements should apply for this role.
Benefits
- Exposure to a major South African bank
- Opportunities to network and collaborate
- Challenging and professional work environment
- Career growth and development support
- Structured learning within financial services
- Portfolio and revenue management experience
While salary is not disclosed, the role offers strong long-term career value within First National Bank jobs.
Important Notes
- Contract Type: Full-Time
- Industry: Banking and Financial Services
- FAIS-regulated role
- Credit record check required under the National Credit Act
- Appointments follow FirstRand Group Employment Equity Plan
- Voluntary disability disclosure supported
Need Help With the Registration or Application Process?
Applications are handled directly by the employer. This site provides job information only. Always follow official First National Bank careers instructions when applying.
Closing Thoughts
This Call Centre Agent opportunity is ideal for candidates seeking a professional career in banking and financial services with a trusted national employer.
- Strong corporate brand
- Client-facing professional experience
- Structured career development
- Long-term growth potential
Closing Date
Closing date: 13 February 2026
How to Apply
To apply for this Call Centre Agent role, candidates must follow the official First National Bank application process. Ensure your CV and qualifications meet all requirements before submitting your application.
- Prepare a professional CV
- Confirm FAIS and insurance experience
- Submit your application before the closing date
- Monitor communication from First National Bank jobs
How to Apply Safely
All applications must be submitted through the official First National Bank careers platform. Never pay to apply for a job. Always verify job details directly with the employer and avoid unofficial recruiters.
Frequently Asked Questions
- Is the salary disclosed? – No, salary is not disclosed.
- Is FAIS qualification required? – Yes, NQF Level 4 FAIS is mandatory.
- Is this a full-time job? – Yes, it is a full-time position.
- Is Short-Term Insurance experience required? – Yes.
- Where is the role based? – Johannesburg, Gauteng.
