| Job Title | Call Centre Agent |
|---|---|
| Date Posted / Closing Date | Posted 6 Days Ago – Closing Date 12 February 2026 |
| Location | Randburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | First National Bank (FNB) |
| Employment Type | Full Time / Permanent |
| Industry | Banking / Short Term Insurance |
Call Centre Agent – First National Bank (FNB) Careers 2026
The Call Centre Agent role within the banking and short-term insurance industry is based in Randburg and focuses on delivering professional service across telephone and digital platforms.
- Full-time role in a major financial services institution
- Client-facing position supporting FNB Short Term Insurance
- Exposure to regulated banking and insurance operations
- Strong focus on service quality, efficiency, and compliance
- Career development in a structured corporate environment
About the Role
This position is responsible for handling customer queries and requests through telephonic and digital channels. The Call Centre Agent acts as a key contact point between clients and the business.
The role supports customer satisfaction, service improvement, and operational efficiency within FNB Short Term Insurance.
- Handle inbound and outbound client communication
- Provide accurate product and policy information
- Resolve customer queries within agreed timelines
- Maintain expert knowledge of products and procedures
- Ensure all client communication is professional
- Manage administration, reporting, and updates
- Comply with legislative, governance, and audit standards
- Record all interactions on approved business systems
- Support productivity and performance in the call centre
- Contribute to service improvement and cost efficiency
Who Should Apply
- Applicants seeking Call Centre Agent jobs in Randburg
- Candidates interested in First National Bank (FNB) careers
- Professionals with experience in personal lines insurance
- Individuals who enjoy customer service and problem solving
- People who work well in structured, performance-driven teams
- Job seekers looking for stable corporate career growth
The ideal candidate is service-oriented, accurate, and able to manage client relationships professionally in a regulated environment.
Skills and Requirements
- Grade 12 / National Senior Certificate
- At least 2 years’ experience in Personal Lines insurance
- Knowledge of motor, home contents, and portable possessions
- Good telephone and email etiquette
- Strong written and verbal communication skills
- Ability to work with systems and detailed procedures
- RE and FAIS qualification is advantageous
- Problem-solving and analytical ability
- Ability to manage time and meet deadlines
Applicants must meet the stated requirements for Call Centre Agent vacancies at First National Bank (FNB). No additional criteria are assumed beyond what the employer has listed.
Benefits
- Full-time permanent employment
- Opportunities to collaborate and network
- Challenging and professional working environment
- Exposure to banking and insurance operations
- Opportunities for innovation and career growth
Although the salary is not disclosed, this role offers structured development and long-term career potential within First National Bank (FNB) jobs.
Important Notes
- Contract type: Full Time / Permanent
- Location: Randburg, Gauteng
- Industry: Banking and Short Term Insurance
- Employment is subject to FNB screening and assessments
- Appointments follow the FirstRand Group Employment Equity plan
- Disability disclosure is voluntary and confidential
Need Help With the Registration or Application Process?
Applications are handled directly by First National Bank (FNB). Candidates must follow the official First National Bank (FNB) vacancies process. This website provides job information only and does not accept or process applications.
Closing Thoughts
The Call Centre Agent role at First National Bank (FNB) offers a solid opportunity to grow within a leading financial institution. It combines customer service, insurance knowledge, and corporate exposure.
- Work in a respected banking environment
- Develop strong client communication skills
- Gain insurance and financial services experience
- Build a long-term career with FNB
Closing Date
Closing date: 12 February 2026
How to Apply
To apply for this role, candidates must use the official First National Bank (FNB) application process. Prepare your CV carefully and ensure your experience matches the requirements for Call Centre Agent jobs.
- Review the full First National Bank (FNB) vacancies details
- Prepare a clear CV highlighting insurance and service experience
- Ensure your qualifications are accurate and up to date
- Submit your application before the closing date
How to Apply Safely
Applications must be submitted via the official First National Bank (FNB) careers page. Candidates should never pay to apply for a job. Always verify vacancy details directly with the employer and avoid sharing personal information with unofficial third parties.
Frequently Asked Questions
- What is the job title?
Call Centre Agent - Where is the job located?
Randburg, Gauteng, South Africa - What is the contract type?
Full Time / Permanent - Is the salary disclosed?
Salary is not disclosed by the employer - What experience is required?
2 years in Personal Lines insurance - What qualifications are needed?
Grade 12; RE and FAIS advantageous - What is the closing date for First National Bank (FNB) vacancies?
12 February 2026
