| Job Title | Call Centre Agent |
|---|---|
| Date Posted / Closing Date | 2 February 2026 / Closing date: Not specified |
| Location | Sandton, Gauteng, South Africa |
| Salary | Market Related |
| Company | Sun International |
| Employment Type | Permanent |
| Industry | Customer Service / Online Gaming |
Call Centre Agent Jobs at Sun International Sandton 2026
Introduction
The Call Centre Agent role within the online gaming and customer service industry focuses on delivering professional, high-quality support to SunBet customers.
This position is key for managing inbound calls, resolving account and technical queries, and ensuring a seamless customer experience for online sports betting clients.
- Permanent employment opportunity with Sun International careers
- Direct customer engagement in the gaming sector
- Opportunities to develop communication and problem-solving skills
- Experience with online betting platforms and gaming products
- Career growth potential within Sun International jobs
About the Role
The Call Centre Agent is responsible for answering inbound calls, assisting with account queries, providing technical support, and offering information on products and promotions.
The role requires professionalism, accuracy, and proactive problem-solving to support online sports betting customers while protecting the company brand.
- Answer inbound calls with correct tone, pace, and courtesy
- Direct clients to the correct department or team member
- Assist with account creation, login issues, balance inquiries, and transaction history
- Provide technical support for game crashes, connectivity issues, and platform errors
- Offer information on game rules, promotions, and events
- Upsell relevant promotions or features to enhance the customer experience
- Handle complaints, requests, and escalations professionally
- Document all customer interactions accurately using relevant software
- Ensure compliance with POPI and internal privacy policies
- Promote responsible gaming and provide guidance on self-limitation tools
Who Should Apply
- Applicants with 1–2 years’ call centre experience
- Individuals with strong telephone, listening, and communication skills
- Professionals familiar with customer service standards and procedures
- Candidates with knowledge of online sports betting or gaming products
- Applicants seeking entry-level to junior management opportunities
- Job seekers interested in Sandton vacancies with Sun International
The ideal candidate is energetic, customer-focused, and able to work under pressure to resolve queries efficiently while maintaining brand integrity.
Skills and Requirements
- Grade 12 qualification
- 1–2 years’ experience in a call centre environment
- Problem-solving and conflict handling skills
- Customer engagement and relationship building
- Proficient in MS Office and working knowledge of Opera suite
- Understanding of gaming pricing structures and sports betting products
- Telephone etiquette and active listening skills
- Ability to follow procedures and assure quality service
- Sales or upselling skills are an advantage
Successful candidates must meet these requirements to perform effectively in the Call Centre Agent role at Sun International.
Benefits
- Permanent employment contract
- Market-related salary package
- Experience in the online gaming and sports betting sector
- Professional skills development in customer service and sales
- Career growth opportunities within Sun International careers
- Exposure to high-volume call centre operations
This position provides practical experience, professional development, and potential upward mobility within the company.
Important Notes
- Contract type: Permanent
- Work level: Junior
- Employment Equity applies
- POPI compliance required for handling customer information
- Preference given to designated groups per Employment Equity Act
- Reference checks and personal information processing will occur
Need Help With the Registration or Application Process?
Applications are processed directly by Sun International. Job seekers must follow official application instructions. This site provides verified job information only.
Closing Thoughts
The Call Centre Agent vacancy at Sun International in Sandton is ideal for candidates seeking a structured customer service role with professional growth opportunities in the gaming sector.
- Permanent role with market-related salary
- Hands-on customer service experience
- Exposure to online gaming platforms and sports betting products
- Career advancement within Sun International vacancies
How to Apply
Candidates must apply through the official Sun International application process to be considered.
- Prepare an updated CV
- Ensure you meet all requirements for Call Centre Agent
- Submit application before the closing date
- Follow company instructions for documentation and verification
How to Apply Safely
Apply only via the official Sun International careers page. Never pay to apply. Verify all job details directly with the employer to prevent scams.
Closing Date
Closing date was not specified by the employer.
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