| Job Title | Technical Support Consultant – iStore Mall of Africa |
|---|---|
| Date Posted / Closing Date | Posted 03 February 2026 / Closing Date: 28 February 2026 |
| Location | Johannesburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Core Group |
| Employment Type | Permanent |
| Industry | Retail / Information Technology |
Technical Support Consultant jobs at Core Group careers
The Technical Support Consultant role within the Retail Information Technology industry offers a professional entry into one of South Africa’s most trusted Apple reseller environments.
- Work with Africa’s largest Apple Premium Reseller
- Support customers with Apple hardware and software solutions
- Build a long-term career in technical support and retail IT
- Gain exposure to real-world troubleshooting and customer service systems
About the Role
This position focuses on providing first-line technical support to iStore customers at the Mall of Africa store. You will diagnose issues, resolve software and device problems, and guide customers through Apple product usage in a professional retail environment.
The role blends technical expertise with strong people skills, ensuring every customer interaction meets the company’s service standards.
- Provide technical troubleshooting for Apple devices
- Resolve software and system-related issues
- Assist customers with product setup and usage
- Deliver training and guidance when required
- Maintain a high standard of service and professionalism
- Work within store procedures and support frameworks
Who Should Apply
- Candidates seeking stable Technical Support Consultant jobs in Johannesburg
- Graduates or junior professionals with IT support experience
- Applicants interested in Core Group jobs in the retail technology sector
- Individuals who enjoy problem-solving and customer interaction
- Job seekers exploring long-term growth in Apple technical environments
The ideal candidate is confident, service-oriented, and comfortable working in a fast-paced retail setting where technical accuracy and communication are equally important.
Skills and Requirements
- Completed Matric certificate
- IT qualification such as A+ or N+
- Experience in Helpdesk or 1st Line Support
- Strong troubleshooting and diagnostic ability
- Good verbal and written communication skills
- Ability to manage conflict and complex situations
- High attention to detail and professionalism
- Willingness to learn and develop continuously
Applicants must meet the listed qualifications and show readiness to deliver consistent technical support in a retail environment.
Benefits
- Permanent employment contract
- Professional exposure in a premium retail brand
- Hands-on experience with Apple products
- On-the-job training and skills development
- Career growth opportunities within Core Group vacancies
- Structured support and operational systems
Although the salary is not disclosed, the role offers strong long-term value through experience, brand exposure, and career development.
Important Notes
- Contract type: Permanent
- Employment is based at iStore Mall of Africa
- Applicants may be required to undergo assessments
- Only shortlisted candidates may be contacted
- All conditions of employment are governed by Core Group policies
Need Help With the Registration or Application Process?
Applications are managed directly by the employer. Job Opportunities SA provides job information only and does not accept or process applications on behalf of employers.
Closing Thoughts
This opportunity is ideal for candidates seeking Technical Support Consultant jobs with strong career potential in the Apple retail environment.
- Join a trusted brand with national presence
- Develop in-demand IT support skills
- Work with leading consumer technology products
- Build a professional long-term career path
How to Apply
To apply, follow the official Core Group jobs process as advertised by the employer. Ensure your documents are updated and accurate before submitting.
- Prepare your CV and qualifications
- Review the requirements for Technical Support Consultant roles
- Submit your application through the employer’s official platform
- Monitor communication from Core Group careers
How to Apply Safely
Always apply via the official employer careers page. Never pay any fee to apply for a job. Verify all job details directly with Core Group before sharing personal information.
Closing Date
Closing date: 28 February 2026
