| Job Title | Desktop Support Technician |
|---|---|
| Date Posted / Closing Date | Date Not Specified |
| Location | Claremont, Cape Town, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | WNS Global Services |
| Employment Type | Full-time |
| Industry | Business Process Outsourcing (BPO) / IT Support Services |
Desktop Support Technician – WNS Global Services Careers 2026
The Desktop Support Technician role within the IT Support Services industry at WNS Global Services offers a structured opportunity for candidates seeking technical support jobs in Cape Town 2026. This full-time position supports enterprise desktop infrastructure in a 24/7 operational environment.
- Work within a global Business Process Management environment.
- Gain exposure to enterprise IT infrastructure and end-user computing.
- Develop hands-on experience in incident management and service delivery.
- Build long-term career growth within WNS Global Services careers.
About the Role
The Desktop Support Technician is responsible for reactive and proactive IT desktop services support. The role focuses on maintaining system reliability, resolving incidents within agreed SLAs, and ensuring business continuity across departments.
This position operates on a 24/7 shift rotation, including weekends and public holidays, supporting international operations.
- Provide desktop support for hardware, software, telecommunications, and VoIP systems.
- Manage incidents end-to-end with proper prioritization and escalation.
- Install, diagnose, repair, and maintain PC hardware and related equipment.
- Ensure business applications remain reliable and available.
- Escalate technical issues to Tier 2/3 teams with proper documentation.
- Perform asset tagging, patching, cabling, and preventative maintenance.
- Maintain video conferencing and VoIP systems with daily testing.
- Adhere to operational escalation matrices and provide accurate shift handovers.
Who Should Apply
- Candidates with 1–2 years of IT support experience.
- Individuals seeking IT support jobs in Cape Town within a corporate BPO environment.
- Professionals comfortable working rotating shifts including US/UK hours.
- Applicants with strong English communication skills.
- Entry-level to junior IT professionals seeking structured career growth.
The ideal candidate is detail-oriented, technically capable, and comfortable working within defined IT service management frameworks.
Skills and Requirements
- Matric qualification.
- A+ Certification.
- ITIL Certification.
- Tertiary IT qualification (beneficial).
- Asset management and stock control experience (beneficial).
- Incident management and change management experience (beneficial).
- End-user computing compliance knowledge including anti-virus and patch management (beneficial).
- Ability to work within SLA-driven environments.
Candidates must demonstrate technical troubleshooting capability, structured escalation handling, and strong adherence to IT governance policies.
Benefits
- Full-time employment at WNS Global Services.
- Exposure to enterprise-level IT infrastructure support.
- Structured coaching and mentoring environment.
- Professional development and structured career path.
- Experience within an established Business Process Outsourcing leader.
- Opportunity to contribute through the WNS Cares Foundation initiatives.
This position supports long-term career development in technical support careers in South Africa, with exposure to IT service management best practices.
Important Notes
- Contract type: Full-time permanent role.
- 24/7 shift rotation including weekends and public holidays.
- May require after-hours support when necessary.
- Applications must follow the official WNS Global Services application process.
Need Help With the Registration or Application Process?
Applications for WNS Global Services jobs are handled directly by the employer. Candidates must follow the official WNS Global Services careers platform instructions. This website provides job information only and does not process applications.
Closing Thoughts
If you meet the requirements for Desktop Support Technician and are looking for corporate IT vacancies in Cape Town, this opportunity provides structured exposure to enterprise support environments.
- Strong technical foundation required.
- Shift flexibility is essential.
- Certifications such as A+ and ITIL strengthen your application.
- Review the application process carefully before submitting.
Closing date was not specified by the employer.
How to Apply
To apply for Desktop Support Technician, visit the official WNS Global Services careers page and submit your application through their online recruitment system.
- Prepare an updated CV highlighting IT support experience.
- Ensure certifications such as A+ and ITIL are listed clearly.
- Review all job requirements before submission.
- Follow the official online application process.
How to Apply Safely
Always submit applications via the official WNS Global Services careers portal. Never pay any fee to apply for a job. Verify all vacancy details directly with the employer to avoid recruitment scams. WNS Global Services vacancies are free to apply for through official channels.
Frequently Asked Questions
- What is the salary for Desktop Support Technician? Salary is not disclosed by the employer.
- Where is the job located? Claremont, Cape Town, South Africa.
- What qualifications are required? Matric, A+ Certification, ITIL Certification, with tertiary IT qualification beneficial.
- Is this a shift-based role? Yes, it operates on a 24/7 rotational shift basis.
- How do I check the closing date for WNS Global Services vacancies? The closing date was not specified. Monitor the official careers portal for updates.
