Contact Centre Sales Agent Level 2 – Fidelity Services Group
| Job Title | Contact Centre Sales Agent Level 2 |
|---|---|
| Date Posted / Closing Date | Posted 23 February 2026 / Closing 02 March 2026 |
| Location | Midrand, Johannesburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Fidelity Services Group |
| Employment Type | Permanent |
| Industry | Customer Services / Security Services |
The Contact Centre Sales Agent Level 2 position within the customer services and security services industry offers an opportunity to work in a structured, performance-driven environment. This role forms part of Fidelity Services Group careers in the Inland Region, supporting customer retention and sales coordination functions.
- Permanent employment with established national employer
- Office-based role in Midrand
- Standard working hours: 08H00 to 17H00
- Exposure to sales administration and customer retention processes
- Clear reporting line to Contact Centre Sales Manager
About the Role
This role focuses on managing moving cancellations, customer retention efforts, and appointment scheduling for Sales Consultants. The successful candidate ensures all requests are processed accurately and in line with internal procedures and service standards.
The position requires strong coordination between internal departments and external clients to prevent service delays and maintain operational efficiency.
- Receive and process moving cancellation requests
- Create and follow up on Pro-Mo leads when required
- Schedule appointments for RELOC and RECON customers
- Manage Sales Consultant diaries
- Process credits, refunds, and early terminations where applicable
- Capture daily cancellations and appointment data
- Ensure system removals are booked when reconnections are not possible
- Follow up on unclosed leads and appointment outcomes
- Maintain accurate customer records and documentation
- Ensure compliance with internal SOPs and SLAs
Who Should Apply
This opportunity is suitable for entry-level candidates seeking Johannesburg vacancies within structured contact centre environments. It is ideal for individuals who are target-driven and comfortable handling customer interactions.
- Applicants with Grade 12 or equivalent qualification
- Candidates interested in customer retention and telephonic sales support
- Individuals comfortable working with internal and external stakeholders
- Applicants seeking permanent employment in Midrand vacancies
- Candidates looking to build experience in sales administration
The ideal candidate demonstrates professionalism, resilience under pressure, and the ability to manage multiple administrative tasks daily.
Skills and Requirements
- Grade 12 or equivalent qualification
- Knowledge of customer service principles and practices
- Telephonic sales support experience
- Understanding of administrative procedures
- Security industry knowledge beneficial
- Fully bilingual in English and Afrikaans
- Computer literacy in MS Office, Listener, Outlook and Internet
- Strong verbal and written communication skills
- Conflict management and problem-solving skills
- Ability to multitask and meet set targets
- High attention to detail and accuracy
- Self-motivated and results driven
Applicants must demonstrate the ability to work efficiently within performance standards while maintaining quality assurance in all customer interactions.
Benefits
- Permanent employment contract
- Structured working hours
- Exposure to customer relationship management systems
- Opportunity to gain experience in lead management and appointment scheduling
- Professional development within an established organization
While salary details are not disclosed, this role provides career growth opportunities within Fidelity Services Group jobs and the broader security and customer service sector.
Important Notes
- Employment type: Permanent
- Based in Inland Region (Midrand)
- Role reports to Contact Centre Sales Manager
- Standard office hours apply
- Performance targets must be achieved
- All duties must align with company SOPs and SLAs
Need Help With the Registration or Application Process?
Applications for Fidelity Services Group vacancies are handled directly by the employer. Candidates must follow the official Fidelity Services Group careers application process. This website provides job information only and does not process applications.
Closing Thoughts
If you are seeking Contact Centre Sales Agent jobs in Gauteng 2026 and want structured exposure to customer retention and appointment coordination, this role offers a stable environment with measurable performance outcomes.
- Permanent opportunity
- Clear operational responsibilities
- Customer-focused environment
- Defined reporting structure
- Closing date clearly stated
Closing date: 02 March 2026
How to Apply
To apply for this opportunity, visit the official Fidelity Services Group careers portal and search for the Contact Centre Sales Agent Level 2 position in Midrand. Ensure all required documentation is submitted before the deadline.
- Prepare updated CV
- Confirm qualifications meet stated requirements
- Submit application via official employer platform
- Apply before 02 March 2026
How to Apply Safely
Submit applications only through the official Fidelity Services Group careers page. Never pay any fee to apply for a job. Always verify vacancy details directly with the employer to protect yourself against recruitment scams.
Frequently Asked Questions
- What is the salary? The salary is not disclosed by the employer.
- What is the employment type? This is a permanent position.
- Where is the job located? Midrand, Johannesburg, Gauteng.
- What is the closing date for Fidelity Services Group vacancies? 02 March 2026.
- What are the requirements for Contact Centre Sales Agent Level 2? Grade 12, bilingual ability, customer service knowledge, and computer literacy.
