| Job Title | IT Service Desk Technician |
|---|---|
| Date Posted / Closing Date | Posted: 04 February 2026 / Closing Date: Not Specified |
| Location | Port Edward, Eastern Cape, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Sun International |
| Employment Type | Permanent |
| Industry | Hospitality and Gaming |
IT Service Desk Technician – Sun International Careers Port Edward 2026
This IT Service Desk Technician role within the hospitality and gaming industry offers a structured technical support career at a premium resort environment.
- Work with enterprise IT systems in a high-availability operation
- Support users across hotel, gaming, and resort operations
- Gain exposure to regulated and compliance-driven environments
- Build long-term career growth with Sun International jobs
Sun International vacancies attract candidates who value professionalism, service excellence, and accountability. This position supports business continuity at Wild Coast Sun, a major South African resort on the Eastern Cape coastline.
About the Role
The IT Service Desk Technician is responsible for first-line technical support, incident logging, and user assistance across core systems. The role focuses on fast response, accurate diagnostics, and effective escalation.
You will be the first point of contact for IT queries, ensuring users receive timely and professional service aligned with internal standards.
- Respond to IT issues via phone and service desk systems
- Log and categorize incidents accurately
- Perform basic diagnostics and remote support
- Assign unresolved issues to engineers
- Monitor incident severity and escalate when required
- Prepare handover reports between shifts
- Deliver service in line with SOP and governance frameworks
Who Should Apply
- IT technicians seeking hospitality and gaming sector exposure
- Professionals with strong communication and customer service skills
- Candidates comfortable working shifts and weekends
- Applicants with experience in service desk or technical support environments
- Individuals interested in Sun International careers with long-term stability
The ideal candidate is detail-oriented, calm under pressure, and committed to delivering consistent technical service in a regulated environment.
Skills and Requirements
- Grade 12 qualification
- 1-Year IT Certification or NQF Level 5 in IT
- MCSE certification is an advantage
- ITIL Foundation is an advantage
- Minimum 2 years relevant IT industry experience
- Experience with BMC Remedy systems
- Exposure to Microsoft Active Directory
- Understanding of hospitality or gaming IT systems
- Strong telephone and listening skills
- Risk management and incident control ability
- Problem solving and decision-making capability
- Eligibility to meet Gaming Licence requirements
All qualifications and experience must align strictly with the employer’s listed criteria.
Benefits
- Permanent employment contract
- Market-related salary (not disclosed)
- Structured work environment
- Exposure to enterprise IT infrastructure
- Career development within Sun International jobs
- Experience in compliance-driven operations
- Professional team environment
This role supports long-term career growth in a respected South African hospitality group.
Important Notes
- Contract type: Permanent
- Shift work and weekends required
- Overtime may be required
- Gaming Licence compliance is mandatory
- Employment Equity principles apply
- Medical and background screening may apply
- Work may occur in designated smoking areas
- Preference may be given to local community candidates
Need Help With the Registration or Application Process?
Applications are handled directly by the employer. This site provides job information only. Always follow the official Sun International vacancies instructions when applying.
Closing Thoughts
This role offers a solid opportunity to work in a regulated, high-performance IT environment supporting a major resort operation.
- Stable hospitality IT career
- Enterprise systems exposure
- Customer-focused technical role
- Professional growth within Sun International careers
How to Apply
Applicants must apply through the official employer process as advertised by Sun International.
- Prepare all qualifications and certifications
- Ensure experience aligns with requirements for IT Service Desk Technician
- Follow the official Sun International jobs application instructions
- Submit only through approved employer channels
How to Apply Safely
Always apply via the official Sun International careers platform. Never pay to apply. Verify job details directly with the employer to avoid scams.
Closing Date
Closing date was not specified by the employer.
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