One&Only Cape Town Front Desk Agent Vacancy 2026
| Job Title | Front Desk Agent (19325) |
|---|---|
| Date Posted / Closing Date | Date Not Specified / Closing Date Not Specified |
| Location | Cape Town, Western Cape, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | One&Only Cape Town |
| Industry | Hospitality and Luxury Hotel |
| Employment Type | Permanent (Full-Time) |
Introduction
The Front Desk Agent role within the luxury hospitality industry offers an opportunity to join One&Only Cape Town in a world-class five-star resort environment. This position forms part of One&Only Cape Town careers and supports premium guest service delivery at the iconic V&A Waterfront.
- Work in a five-star hospitality establishment
- Deliver personalized guest experiences
- Exposure to international tourism operations
- Structured operational and service standards
- Long-term career growth in hospitality management
This opportunity suits candidates searching for hotel jobs in Cape Town 2026 and individuals exploring One&Only Cape Town vacancies within luxury guest relations.
About the Role
The Front Desk Agent is responsible for all front office systems and procedures, including check-in, check-out, cashiering, reservations, and guest communication. The position operates under the guidance of the Front Desk Manager and within established hotel policies.
The role requires strong attention to detail, professionalism, and adherence to brand standards while ensuring exceptional guest satisfaction.
- Manage guest arrivals and departures efficiently
- Handle cashiering functions and payment processing
- Perform room moves and upgrades using PMS systems
- Maintain accurate guest information in OPERA and related systems
- Handle foreign currency exchange transactions
- Process refunds according to hotel protocols
- Manage special guest requests and reservations
- Communicate effectively across departments
- Respond to guest enquiries and complaints professionally
- Maintain confidentiality and data protection standards
- Adhere to LQA and brand compliance standards
- Support revenue generation through upselling initiatives
Who Should Apply
This opportunity is suitable for experienced hospitality professionals seeking front office vacancies in Cape Town within a five-star environment.
- Candidates with at least 2 years’ experience in a 5-star establishment
- Applicants with strong guest relations expertise
- Individuals seeking luxury hotel careers
- Professionals able to multitask in high-pressure environments
- Candidates committed to service excellence and compliance
The ideal candidate demonstrates professionalism, integrity, teamwork, and a strong understanding of hospitality operational compliance.
Skills and Requirements for Front Desk Agent
Applicants must meet the stated requirements for Front Desk Agent before applying. The employer has outlined minimum qualifications and competencies for this role.
- Minimum 2 years’ experience in a 5-star hotel
- Diploma or Degree in Hospitality or Travel & Tourism (desirable)
- Fluent in English (multilingual advantageous)
- Proficiency in Microsoft Office, Outlook, and Opera
- Computer literacy and system accuracy
- Strong guest relations and communication skills
- Ability to multitask effectively
- Understanding of health and safety protocols
- Knowledge of hotel policies and procedures
- Commitment to privacy and confidentiality standards
Meeting these qualifications strengthens suitability for One&Only Cape Town jobs in luxury front office operations.
Benefits
The salary has not been disclosed by the employer. However, employment within One&Only Cape Town offers structured exposure to international hospitality standards.
- Permanent full-time employment
- Work within a globally recognized luxury brand
- Exposure to advanced property management systems
- Professional development within hospitality operations
- Opportunity for internal career growth
- Experience aligned with corporate governance standards
This role provides long-term career growth in the hospitality sector and exposure to high-level guest experience management.
Important Notes
- Employment type: Permanent full-time
- Location: Cape Town, Western Cape
- Salary: Not disclosed by the employer
- Minimum 2 years’ 5-star experience required
- Strict adherence to company ethics and anti-bribery policies
- Compliance with hygiene and safety protocols mandatory
- Closing date for One&Only Cape Town vacancies was not specified
Need Help With the Registration or Application Process?
Applications are handled directly by One&Only Cape Town through their official recruitment platform. Candidates must follow the employer’s instructions when submitting applications. This website provides job information only and does not process applications.
Closing Thoughts
The Front Desk Agent position at One&Only Cape Town offers a structured pathway into luxury hotel operations. Candidates interested in hotel reception jobs in Cape Town can gain valuable five-star experience in guest service, operational systems, and revenue support.
- Work in a globally recognized luxury resort
- Develop advanced front office expertise
- Gain exposure to international hospitality standards
- Strengthen long-term hospitality career prospects
Closing Date
Closing date was not specified by the employer.
How to Apply for Front Desk Agent
To understand how to apply for Front Desk Agent, visit the official One&Only Cape Town careers platform and search for the Front Desk Agent (19325) listing.
- Access the official One&Only Cape Town careers page
- Search for the Front Desk Agent position reference 19325
- Review job requirements and qualifications
- Complete the online application process
- Submit required supporting documentation as instructed
How to Apply Safely
Submit applications only via the official One&Only Cape Town jobs platform. Do not pay any fees during the application process. Always verify job details directly with the employer. Legitimate hospitality employers do not request payment for recruitment.
Frequently Asked Questions
What is the salary for the Front Desk Agent role?
The salary was not disclosed by the employer.
What are the requirements for Front Desk Agent?
Applicants must have at least 2 years’ experience in a 5-star establishment, relevant hospitality qualifications, and strong system proficiency including Opera.
Is this a permanent position?
Yes. The role is listed as permanent full-time employment.
What is the closing date for One&Only Cape Town vacancies?
The closing date was not specified by the employer.
