City of Cape Town HR Services Desk Agent & Call Centre Agent Vacancies 2026
| Job Title | HR Services Desk Agent & Call Centre Agent 2 |
|---|---|
| Date Posted / Closing Date | Closing Date: 10.04.2026 |
| Location | Cape Town, Western Cape, South Africa |
| Salary | Basic: R222 028 – R245 549 |
| Company | City of Cape Town |
| Employment Type | Permanent |
| Reference Number | CS 46/26 External |
Introduction
The HR Services Desk Agent & Call Centre Agent role within the public sector customer service and human resources industry offers a stable opportunity for candidates seeking structured employment in government services. This role focuses on frontline service delivery, HR support, and customer engagement within the City of Cape Town.
- Work within a professional municipal environment
- Competitive government salary package
- Exposure to HR systems and SAP CRM
- Structured career growth within City of Cape Town careers
- Opportunity to build customer service and HR experience
About the Role
This position focuses on delivering first-contact resolution and professional customer service across multiple communication channels. The role supports both employees and the public by handling queries, service requests, and HR-related concerns efficiently.
You will operate in a structured environment with clear service standards, performance targets, and compliance requirements.
- Handle customer and employee queries via phone, email, and face-to-face
- Capture and record all interactions accurately on SAP CRM systems
- Resolve at least 80% of queries at first contact
- Escalate complex issues to relevant departments
- Provide guidance on HR policies, procedures, and systems
- Ensure all documentation is complete and accurate
- Assist users with SAP and e-HR platforms
- Maintain high service standards and response times
- Support continuous improvement through feedback and reporting
Who Should Apply
This opportunity is ideal for candidates looking to build a career in customer service, HR support, and municipal administration. It suits individuals who are detail-oriented and comfortable working in structured environments.
- Candidates with call centre or HR service desk experience
- Individuals seeking City of Cape Town vacancies
- Applicants comfortable working shifts
- People with strong communication skills in multiple languages
- Candidates interested in public sector careers
- Professionals who enjoy problem-solving and customer interaction
The ideal candidate is reliable, professional, and capable of handling high volumes of queries while maintaining accuracy and service quality.
Skills and Requirements
To meet the requirements for HR Services Desk Agent & Call Centre Agent, candidates must demonstrate both technical and interpersonal competencies.
- Grade 12 qualification
- Minimum 1 year HR Service Desk experience
- Minimum 2 years Call Centre experience
- Experience in customer service or HR-related environments
- Computer literacy with MS Office proficiency
- Knowledge of SAP and SAP CRM (advantageous)
- Bilingual in at least two official Western Cape languages
- Ability to work shifts
- Strong communication and listening skills
- Attention to detail and accuracy in data capturing
Applicants must meet all qualifications and experience requirements for this role to be considered.
Benefits
This position offers structured employment benefits associated with municipal roles, along with opportunities for professional growth.
- Competitive government salary range
- Stable employment within City of Cape Town jobs
- Exposure to HR systems and SAP platforms
- Experience in governance and service delivery environments
- Opportunities for internal career growth
- Structured work environment with clear procedures
- Skills development in customer service and HR support
This role provides valuable experience for long-term career development in public service and administration.
Important Notes
- Employment subject to verification checks
- Criminal and security checks may be conducted
- Personal verification and lifestyle audits may apply
- Certified qualifications required upon request
- Shift work is required
- Applications must be submitted online
- Only shortlisted candidates will be contacted
Need Help With the Registration or Application Process?
Applications for City of Cape Town vacancies are handled directly by the employer. Applicants must follow the official application process as outlined. This platform only shares verified job information and does not process applications.
Closing Thoughts
This opportunity offers a strong entry into public sector employment with structured growth and valuable experience. Candidates who meet the requirements for HR Services Desk Agent & Call Centre Agent should consider applying.
- Stable government employment opportunity
- Competitive salary and structured environment
- Strong career growth potential
- Exposure to HR and customer service systems
Closing Date
Closing date: 10.04.2026
How to Apply
If you are interested in how to apply for HR Services Desk Agent & Call Centre Agent, follow the official City of Cape Town careers process below.
- Visit the City of Cape Town careers website
- Search using the reference number CS 46/26 External
- Complete the online application form
- Submit all required information
- Internal staff must apply via SAP Portal
How to Apply Safely
Always apply through the official City of Cape Town careers platform. Do not pay any fees to apply for this job. Verify all details directly with the employer and ensure your application is submitted through the correct channels to avoid scams.
Frequently Asked Questions
- What is the salary for this position? The salary ranges from R222 028 to R245 549.
- What qualifications are required? A Grade 12 certificate is required.
- Is experience necessary? Yes, relevant HR or call centre experience is required.
- Where is the job located? Cape Town, Western Cape.
- What is the closing date? 10 April 2026.
- How do I apply? Apply online via the City of Cape Town careers portal.
