Intermediate IT Support Technician – GALXBOY Careers 2026
| Job Title | Intermediate IT Support Technician |
|---|---|
| Date Posted / Closing Date | Posted: 27/02/2026 / Closing Date: 08/03/2026 |
| Location | Johannesburg, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | GALXBOY |
| Employment Type | Permanent |
| Industry | Retail – Information Technology |
Introduction
The Intermediate IT Support Technician role within GALXBOY’s IT division provides essential second-line support across retail stores, warehouses, online platforms, and head office. This role ensures minimal system downtime and supports continuous business operations.
- Second-line IT support in retail and warehouse environments
- Administering Shopify, WMS, Business Central, and Microsoft 365 platforms
- Monitoring cloud services and coordinating with vendors
- Implementing IT governance and security compliance
- Opportunity to grow in a high-profile, youth-focused retail brand
About the Role
The IT Support Technician will handle escalated technical issues, maintain system stability, and support operational continuity for GALXBOY. The position focuses on incident management, platform administration, and operational reporting to ensure decision-making efficiency.
- Resolve escalated incidents within SLA and perform root cause analysis
- Administer SaaS platforms and maintain configuration standards
- Monitor cloud infrastructure and ensure uptime targets
- Maintain IT governance, change control, and MFA compliance
- Produce operational reports and analyse incident trends
- Implement preventive measures in stores and warehouse systems
- Drive continuous improvement and standardisation across IT systems
Who Should Apply
This role is ideal for candidates with hands-on experience in IT support, retail operations, and SaaS platforms. The position is suited for individuals seeking growth in IT operations within South Africa’s dynamic retail sector.
- IT diploma or related qualification required
- 3–5 years proven IT Support or IT Operations experience
- Experience with Shopify or retail POS systems
- Exposure to Business Central or similar ERP systems
- Familiarity with SaaS access management and API integration
- Strong problem-solving and operational reporting skills
Skills and Requirements
- Matric certificate is compulsory
- Diploma in IT, Information Systems, or related field
- 3–5 years experience in IT support or operations
- Knowledge of Shopify, POS, or retail platforms
- Experience with Business Central ERP systems
- Ability to manage SaaS configuration and access controls
- Understanding of API and integration dependencies
- Strong technical troubleshooting and incident management skills
The successful candidate will demonstrate a blend of technical expertise, operational awareness, and adherence to IT governance standards.
Benefits
- Permanent employment contract
- Exposure to a leading South African streetwear retail brand
- Hands-on experience with retail, warehouse, and cloud IT systems
- Opportunities for career growth within IT operations
- Participation in operational improvement initiatives and innovation projects
GALXBOY offers a collaborative work environment with strong career growth potential for skilled IT professionals.
Important Notes
- Permanent role within GALXBOY
- Full compliance with IT governance and security standards
- Candidate must pass technical screening and assessments
- Experience and qualifications are essential for consideration
- Applications close strictly on 08/03/2026
Need Help With the Registration or Application Process?
Applications are managed by GALXBOY’s recruitment team. This website provides accurate job information only. Applicants must follow the official employer application process to be considered for this position.
Closing Thoughts
The Intermediate IT Support Technician position provides a significant career opportunity for IT professionals interested in retail technology and operations. Candidates who meet the requirements and are committed to high-quality IT support are encouraged to apply promptly.
- Technical support in retail and warehouse environments
- Platform and cloud administration
- Governance, risk, and security compliance
- Operational reporting and continuous improvement initiatives
- Permanent position with career growth potential
Closing Date
Closing date: 08/03/2026
How to Apply for Intermediate IT Support Technician at GALXBOY
Interested candidates must submit their application through GALXBOY’s official careers page before the closing date. Ensure all qualifications and experience are accurately documented.
- Prepare your updated CV highlighting IT support experience
- Include certifications or diplomas in IT or related fields
- Provide evidence of experience with SaaS, ERP, and retail systems
- Submit application before 08/03/2026
- Prepare for potential technical screening or assessments
How to Apply Safely
Submit applications only via GALXBOY’s official careers page. Never pay fees to apply. Always verify vacancy details directly with GALXBOY. Legitimate recruitment processes do not request payment from applicants.
Frequently Asked Questions
- Is this a permanent role? Yes, the position is permanent.
- What are the minimum qualifications? Matric certificate plus a diploma in IT or related field.
- How much is the salary? Monthly payment not disclosed.
- Where is the position located? Johannesburg, Gauteng, South Africa.
- What is the closing date? 08/03/2026.
