Call Centre Agent Job – Bakery Sales Customer Support Role
| Job Title | Call Centre Agent |
|---|---|
| Date Posted / Closing Date | Date Not Specified / 19 March 2026 |
| Location | Aeroton, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Premier FMCG |
| Employment Type | Permanent |
| Industry | Bakery Sales and Customer Service |
Premier FMCG Call Centre Agent – Aeroton Gauteng
The Call Centre Agent role within the bakery sales and customer service industry provides an opportunity to support customers while managing inbound calls and telesales activities.
- Work within the Premier FMCG bakery sales department.
- Handle inbound customer calls and resolve complaints.
- Process customer orders and manage delivery follow-ups.
- Support telesales and promotional sales campaigns.
- Build long-term customer relationships in the retail and trade sector.
- Develop valuable call centre and customer support experience.
- Gain exposure to structured customer service systems and reporting tools.
Premier FMCG careers often provide practical experience within sales support and customer relationship management. This role forms part of the company’s effort to maintain service quality while ensuring efficient order management.
About the Role
The Call Centre Agent position focuses on managing customer communication through inbound calls and telesales activities. Employees support bakery sales operations by handling orders, addressing complaints, and maintaining strong customer relationships.
The role also involves capturing sales information, monitoring delivery progress, and ensuring accurate communication with customers regarding order updates and delays.
- Receive inbound calls from customers.
- Respond to complaints and customer enquiries.
- Contact existing and potential customers to obtain sales orders.
- Follow up on outstanding goods and deliveries.
- Confirm delivery timelines with customers.
- Process orders to support full delivery completion.
- Perform pricing checks and verify order details.
- Investigate order variances and exceptions.
- Conduct telesales calls to promote bakery products.
- Upsell promotional offers to customers.
- Assist with returns minimization processes.
- Identify merchandising problems in stores.
- Report operational issues to the manager.
- Maintain accurate customer records and tracking sheets.
- Capture sales information within the GP operating system.
- Support management reporting and sales trend tracking.
- Assist with the bake plan reporting process.
- Send SMS or phone notifications for delayed deliveries.
- Escalate price exceptions or on-hold orders to management.
Who Should Apply
- Candidates interested in call centre jobs in Gauteng.
- Applicants with experience in customer support environments.
- Individuals comfortable communicating with customers by telephone.
- Candidates interested in telesales or customer service careers.
- Individuals who enjoy solving customer issues.
- Applicants who can manage deadlines and work under pressure.
- Candidates interested in Premier FMCG jobs within sales support.
- Applicants seeking permanent employment opportunities.
- Individuals capable of managing multiple customer enquiries daily.
- Candidates able to work weekends and public holidays.
This opportunity may suit applicants who want to develop experience in telesales, order processing, and customer relationship management within the food manufacturing and distribution industry.
Skills and Requirements
- Grade 12 / Matric qualification.
- Relevant sales qualification will be advantageous.
- 1–2 years previous experience dealing with customers.
- 1–2 years experience working with Microsoft Excel.
- 1–2 years experience in a call centre or telesales environment.
- Strong written communication skills.
- Strong verbal communication skills.
- Problem-solving ability.
- Basic numerical skills.
- Ability to contribute to innovation and continuous improvement.
- Teamwork and collaboration ability.
- Accountability in customer interactions and reporting.
- Understanding of organisational processes.
- Proactive thinking and initiative.
- Knowledge of basic call centre standard operating procedures may be beneficial.
- Knowledge of the GP 2010 operating system may be advantageous.
Applicants reviewing the requirements for Call Centre Agent positions should ensure they meet the experience and communication standards expected within high-volume customer service environments.
Benefits
- Permanent employment within a recognised FMCG company.
- Exposure to telesales and customer relationship management.
- Experience working within a structured call centre environment.
- Development of communication and problem-solving skills.
- Opportunity to gain sales support experience.
- Exposure to customer order management systems.
- Opportunity to work with bakery product distribution operations.
- Experience contributing to sales trend reporting and analysis.
While the salary and benefits package has not been publicly disclosed, working within Premier FMCG vacancies may provide valuable industry exposure and potential career growth in sales support, telesales, and customer service roles.
Important Notes
- Employment type: Permanent.
- Department: Bakery Sales.
- Work location: Aeroton, Gauteng.
- Employees are required to work a 6-day work week.
- The role operates in a deadline-driven environment.
- Work schedules may include weekends and public holidays.
- Employees must manage customer communication under pressure.
Need Help With the Registration or Application Process?
Applications for Premier FMCG careers are handled directly by the employer through their official recruitment platform. This website provides verified job information only and does not process applications.
Candidates should carefully follow the employer’s instructions when applying for Premier FMCG vacancies to ensure their applications are submitted correctly.
Closing Thoughts
The Call Centre Agent role offers a practical opportunity for candidates interested in telesales and customer support within the food manufacturing sector.
- Gain experience handling high-volume customer calls.
- Develop sales support and order processing skills.
- Work within a structured customer service environment.
- Build experience in reporting and sales tracking systems.
- Strengthen professional communication skills.
Applicants who meet the requirements and want to develop customer service careers within the FMCG industry may consider applying before the closing date.
Closing Date
Closing date: 19 March 2026
How to Apply
Candidates interested in how to apply for Call Centre Agent roles should follow the official recruitment process used for Premier FMCG jobs.
- Visit the official Premier FMCG careers platform.
- Search for the Call Centre Agent vacancy.
- Review the job responsibilities and requirements carefully.
- Prepare supporting documents such as your CV.
- Submit your application following the employer instructions.
How to Apply Safely
Always apply for Premier FMCG jobs using the official company careers page. Applicants should never pay any fees when applying for employment. Job seekers should verify all vacancy details directly with the employer and avoid sharing personal information with unverified recruiters. Following the official application process helps protect candidates from recruitment scams.
Frequently Asked Questions
- Where is the job located?
The Call Centre Agent position is based in Aeroton, Gauteng, South Africa. - What qualification is required?
Applicants must have Grade 12 / Matric. A relevant sales qualification may be advantageous. - What experience is required?
Candidates should have 1–2 years of experience dealing with customers and exposure to call centre or telesales environments. - What is the salary for this role?
The employer has not disclosed the monthly salary for this position. - What is the closing date for Premier FMCG vacancies?
The closing date for this Call Centre Agent vacancy is 19 March 2026.
