Customer Service Assistant (Temp) – Retail Customer Support Role
| Job Title | Customer Service Assistant (Temp) |
|---|---|
| Date Posted / Closing Date | Date Posted Not Specified / 19 March 2026 |
| Location | Brackenfell, Cape Town, Western Cape, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Shoprite Group |
| Employment Type | Contract / Fixed Term |
| Industry | Retail Customer Service |
Shoprite Group Customer Service Assistant (Temp)
The Customer Service Assistant (Temp) role within the retail customer service industry provides an opportunity to work on the frontline of customer engagement and service delivery.
- Support customers by answering questions and resolving issues.
- Provide accurate product and service information.
- Assist in maintaining strong customer satisfaction standards.
- Work in a structured contact centre environment.
- Develop practical experience in customer service operations.
- Contribute to a culture focused on service excellence.
This opportunity forms part of Shoprite Group careers that aim to strengthen customer service teams and deliver consistent support across retail operations.
About the Role
The Customer Service Assistant (Temp) position supports customers by handling enquiries, resolving problems, and ensuring that requests are processed efficiently. The role is part of the company’s frontline support system where customer interaction and service quality are critical.
Employees in this position are responsible for capturing customer concerns on internal systems and ensuring each request is handled with urgency and professionalism.
- Manage incoming customer calls.
- Provide clear responses to customer enquiries.
- Resolve emerging problems efficiently.
- Share accurate product and service information.
- Escalate complex issues when necessary.
- Update customers on the progress of their requests.
- Capture customer concerns accurately on the system.
- Follow company service standards and procedures.
- Remain knowledgeable about brands, campaigns, and company processes.
- Work collaboratively with team members.
- Support continuous improvement of the customer experience.
- Assist colleagues where language or knowledge support is needed.
Who Should Apply
This opportunity is suited to candidates with experience in customer support or service roles who want to work in a fast-paced retail environment.
- Candidates with experience in customer service environments.
- Applicants comfortable communicating with customers.
- Individuals who enjoy solving problems and assisting people.
- Candidates interested in retail customer service careers.
- Individuals able to work scheduled shifts.
- Candidates who can work in collaborative team environments.
- Applicants interested in Shoprite Group jobs within customer support.
- Individuals motivated to improve customer satisfaction.
The role is particularly suitable for candidates seeking Shoprite Group vacancies within customer service and contact centre environments.
Skills and Requirements
- Grade 12 / Matric qualification.
- 1–3 years’ experience in a customer service environment or similar role.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office 365.
- Working knowledge of SharePoint Online.
- Ability to capture and record information accurately.
- Strong organisational and problem-solving skills.
- Ability to work within performance targets and service standards.
- Ability to manage customer interactions professionally.
- Ability to work within a structured contact centre environment.
- Degree, diploma, or courses in Communications or a related field may be beneficial.
- Experience in a retail or contact centre environment is advantageous.
Applicants should review the requirements for Customer Service Assistant positions before submitting their application.
Benefits
- Opportunity to work within one of South Africa’s major retail groups.
- Exposure to professional customer support operations.
- Experience handling customer service systems and documentation.
- Development of communication and customer interaction skills.
- Experience working with structured service level standards.
- Exposure to brand campaigns and product knowledge training.
- Opportunity to develop retail customer service expertise.
Although the salary and benefits package has not been disclosed, the role provides valuable experience that may support long-term career growth in retail customer service or contact centre operations.
Important Notes
- This position is a contract or fixed-term role.
- Working hours are based on a 40-hour work week.
- Shifts are scheduled across five days between Monday and Sunday.
- Work schedules may include weekends and public holidays.
- Working hours are arranged according to operational requirements.
- All work conditions follow legislative employment requirements.
Need Help With the Registration or Application Process?
Applications for Shoprite Group careers are handled directly through the employer’s recruitment platform. This website only shares verified information about available opportunities.
Candidates interested in Shoprite Group vacancies should follow the official employer application process when applying for this role.
Closing Thoughts
The Customer Service Assistant (Temp) opportunity provides valuable experience for candidates interested in retail customer support roles.
- Develop practical customer service experience.
- Work in a structured support environment.
- Build communication and problem-solving skills.
- Gain exposure to retail customer service operations.
- Contribute to customer satisfaction and retention.
Closing Date
Closing date: 19 March 2026
How to Apply
Candidates interested in how to apply for Customer Service Assistant roles should follow the official recruitment process used for Shoprite Group jobs.
- Visit the Shoprite Group careers platform.
- Search for the Customer Service Assistant (Temp) vacancy.
- Review the job requirements and responsibilities.
- Prepare your supporting documents before applying.
- Submit your application according to employer instructions.
How to Apply Safely
Always apply for Shoprite Group vacancies using the official company careers platform. Job seekers should never pay any fees to apply for a job. Verify all job details directly with the employer and avoid sharing personal information with unverified sources. Following official application channels helps protect candidates from recruitment scams.
Frequently Asked Questions
- What is the job location?
The role is based in Brackenfell, Cape Town, Western Cape, South Africa. - What is the closing date for Shoprite Group vacancies for this role?
The closing date for applications is 19 March 2026. - What qualifications are required?
Applicants must have Grade 12 / Matric. Additional communication-related qualifications may be beneficial. - How much is the salary?
The employer has not disclosed the monthly salary or payment details. - What experience is required?
Applicants should have 1 to 3 years of experience in customer service or a similar environment.
