Remote Support Technician Jobs in Midrand 2026
| Job Title | Remote Support Technician |
|---|---|
| Date Posted / Closing Date | Closing Date: 2026/04/16 |
| Location | Midrand, Gauteng, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | Syntech |
| Employment Type | Permanent |
| Industry | Information Technology |
Introduction
The Remote Support Technician role within the Information Technology industry offers a strong opportunity for candidates looking to build a career in IT support and technical services. This position is based in Midrand and focuses on delivering professional remote assistance while maintaining high service standards.
- Work with a recognized technology company in South Africa
- Gain hands-on experience in technical support and helpdesk systems
- Exposure to CRM and ticketing systems in a structured environment
- Opportunity to develop problem-solving and customer service skills
- Build long-term career growth in IT support and operations
About the Role
This role focuses on providing remote technical support to customers through multiple communication channels including email, phone, WhatsApp, and ticketing systems. The technician ensures issues are diagnosed, resolved, and documented accurately.
The position also involves managing CRO and RMA processes while ensuring SLA compliance and maintaining professional communication across teams.
- Handle incoming technical support requests across multiple platforms
- Diagnose and resolve customer issues remotely
- Manage CRO and RMA workflows in line with company procedures
- Ensure SLA timelines such as 48-hour resolution targets are met
- Verify product faults and warranty eligibility
- Maintain accurate records and documentation for all support cases
- Communicate updates and resolutions to customers and internal teams
- Assist with stock tracking and technical reporting
Who Should Apply
This opportunity is suitable for individuals with experience in IT support, helpdesk operations, or remote technical assistance roles. It is ideal for candidates who enjoy troubleshooting and working in a fast-paced environment.
- Candidates with IT support or helpdesk experience
- Individuals comfortable working with customers remotely
- Applicants interested in IT careers and technical troubleshooting
- Professionals who can manage multiple tasks under pressure
- Those with strong communication and customer service skills
The ideal candidate is detail-oriented, reliable, and able to maintain high service standards while managing multiple support requests efficiently.
Skills and Requirements
Applicants must meet the following qualifications and technical requirements to be considered for this role.
- Grade 12 / Senior Certificate
- Experience in technical support, helpdesk, or remote IT roles
- Knowledge of PC hardware, peripherals, and consumer electronics
- Familiarity with Windows, Android, and iOS systems
- Experience with CRM or ticketing systems (Fincon advantageous)
- Understanding of warranty verification and troubleshooting processes
- Strong problem-solving and diagnostic abilities
- Excellent written and verbal communication skills
- Ability to meet SLA deadlines and manage workload efficiently
- Attention to detail in documentation and reporting
Additional certifications such as A+ or similar IT qualifications will be beneficial but are not mandatory.
Benefits
While the salary is not disclosed, this role offers valuable exposure and career development opportunities within the IT sector.
- Permanent employment offering stability
- Experience with enterprise-level support systems
- Development of technical troubleshooting skills
- Exposure to SLA-driven service environments
- Opportunity to work with modern technologies and systems
- Career growth within IT support and technical operations
This role provides a solid foundation for advancing into senior technical or specialist IT roles over time.
Important Notes
- Employment Type: Permanent
- Strict adherence to SLA timelines is required
- Must maintain accurate CRO and RMA documentation
- Role requires strong communication with customers and internal teams
- Ability to work under pressure and manage multiple requests is essential
Need Help With the Registration or Application Process?
Applications for Syntech careers are handled directly by the employer. Candidates should follow the official application process as outlined on the company’s recruitment platform. This site provides job information only and does not process applications.
Closing Thoughts
This Remote Support Technician position is a strong opportunity for candidates seeking IT support jobs in Gauteng. It offers exposure to real-world technical environments and structured service delivery systems.
- Build experience in IT support and troubleshooting
- Work in a professional and structured environment
- Gain exposure to CRM systems and SLA processes
- Develop long-term career growth in the IT industry
Closing Date
Closing date: 2026/04/16
How to Apply
If you are interested in applying for this role, ensure you follow the official Syntech jobs application process. Prepare your updated CV and relevant qualifications before submitting your application.
- Search for Syntech vacancies online
- Locate the Remote Support Technician listing
- Review all requirements and responsibilities carefully
- Submit your application through the official portal
How to Apply Safely
Always apply through the official Syntech careers platform. Never pay any fees to apply for a job. Verify all job details directly with the employer to avoid scams and ensure a safe application process.
Frequently Asked Questions
- What is the salary for this role? The salary is not disclosed by the employer.
- What is the closing date? The closing date is 16 April 2026.
- What qualifications are required? Grade 12 and relevant IT support experience are required.
- Is this a permanent job? Yes, this is a permanent position.
- Where is the job located? The position is based in Midrand, Gauteng.
