Call Centre Team Leader Job in Pretoria East 2026
| Job Title | Call Centre Team Leader: Debt Collections |
|---|---|
| Date Posted / Closing Date | 07 April 2026 / 07 May 2026 |
| Location | Pretoria East, Gauteng, South Africa |
| Salary | R14,000 – R18,000 per month |
| Company | Ergasia Placements |
| Employment Type | Permanent |
| Industry | Call Centre / Financial Services |
Introduction
The Call Centre Team Leader role within the Call Centre Industry offers a strong opportunity for experienced professionals seeking leadership roles in debt collections and financial services environments.
- Work in a high-performance call centre environment
- Competitive monthly salary with benefits and bonuses
- Permanent employment with career growth opportunities
- Exposure to banking, legal, and financial services sectors
- Opportunity to lead and develop high-performing teams
- Gain experience in compliance-driven operations
About the Role
This position focuses on leading a team of call centre agents within a debt collections environment. The role requires strong leadership, operational oversight, and the ability to meet strict performance targets.
You will play a key role in driving efficiency, managing team performance, and ensuring compliance with industry regulations.
- Lead and manage a team to achieve KPIs and targets
- Monitor productivity, service levels, and performance metrics
- Provide coaching, mentoring, and staff development
- Handle escalations and complex customer issues
- Ensure compliance with regulatory requirements
- Analyse performance data to improve efficiency
- Oversee dialler systems and campaign operations
- Maintain quality assurance standards
Who Should Apply
This role is suited for experienced call centre professionals with leadership capabilities and a strong background in collections or financial services.
- Candidates with team leadership experience in call centres
- Professionals from banking, legal, or credit environments
- Individuals experienced in high-volume operations
- Applicants comfortable working under pressure
- People with strong communication and interpersonal skills
- Those seeking career growth in leadership roles
The ideal candidate is results-driven, confident in managing teams, and capable of improving operational performance.
Skills and Requirements
Applicants must meet the following qualifications and experience requirements for this Call Centre Team Leader job.
- Matric (Grade 12) essential
- 4 to 6 years call centre experience
- 2 to 5 years in a supervisory or leadership role
- Proven track record of meeting KPIs
- Strong knowledge of call centre operations
- Experience managing high-performing teams
- Ability to handle escalations and complex cases
- Strong communication and interpersonal skills
- Ability to work in fast-paced environments
- Experience in financial services or legal sector advantageous
Candidates must demonstrate leadership, analytical thinking, and performance management capabilities.
Benefits
- Monthly salary between R14,000 and R18,000
- Pension fund contribution
- Medical insurance benefits
- Performance-based bonuses
- Permanent employment stability
- Exposure to regulated financial environments
- Career growth in leadership and management
This role provides valuable experience in collections, compliance, and operational leadership within a structured environment.
Important Notes
- Permanent position based in Pretoria East
- Salary dependent on experience
- High-performance, target-driven environment
- Compliance with financial and regulatory standards required
- Strong focus on quality assurance and operational excellence
Need Help With the Registration or Application Process?
Applications are handled directly by the employer. Candidates should follow official application instructions provided by the employer. This platform shares job information only and does not process applications.
Closing Thoughts
This Call Centre Team Leader opportunity is ideal for experienced professionals looking to advance their careers in financial services and collections management.
- Strong salary and benefits package
- Leadership role with real impact
- Opportunity to work in a regulated environment
- Career growth in operations and team management
Closing Date
Closing date: 07 May 2026
How to Apply
To apply for this Call Centre Team Leader job, candidates should prepare their application and follow the employer’s recruitment process.
- Prepare an updated CV highlighting relevant experience
- Ensure all qualifications and experience are clearly listed
- Submit your application through the employer’s process
- Apply before the closing date to be considered
How to Apply Safely
Always apply through the official employer recruitment process. Never pay any fees to apply for a job. Verify all job details directly with the employer to avoid scams and ensure a safe application process.
Frequently Asked Questions
- What is the salary for this role? The salary ranges from R14,000 to R18,000 per month.
- What experience is required? 4–6 years in a call centre and 2–5 years in leadership.
- Is this a permanent job? Yes, this is a permanent position.
- Where is the job located? Pretoria East, Gauteng.
- What industry is this role in? Call centre and financial services sector.
