Call Centre Agent Jobs Johannesburg 2026 – Apply Now
| Job Title | Call Centre Agent |
|---|---|
| Date Posted / Closing Date | 31 March 2026 / 7 April 2026 |
| Location | Johannesburg, Gauteng, South Africa |
| Salary | Market Related |
| Company | FlySafair |
| Employment Type | Permanent |
| Work Level | Junior |
Introduction
The Call Centre Agent role within the aviation and customer service industry offers an opportunity to build strong communication and problem-solving skills in a fast-paced environment.
- Work with a well-known airline handling customer queries
- Gain valuable customer service and call centre experience
- Exposure to real-time problem solving and communication
- Opportunity to work shifts including weekends and public holidays
- Build a career in customer service, travel, and aviation sectors
About the Role
This role focuses on delivering efficient and professional customer support through inbound and outbound communication. You will assist passengers with queries, resolve issues, and ensure a smooth customer experience.
You will work in a structured call centre environment, handling high volumes of interactions while maintaining accuracy and confidentiality.
- Receive calls from customers and passengers
- Handle delays, cancellations, and travel-related concerns
- Explain processes clearly and assist customers step-by-step
- Communicate professionally both verbally and in writing
- Manage confidential customer information responsibly
- Work flexible shifts including weekends and public holidays
Who Should Apply
This opportunity is ideal for individuals starting or growing their careers in customer service or call centre environments.
- Candidates with 1–4 years call centre experience
- Individuals interested in aviation or travel industry roles
- People who enjoy working with customers daily
- Applicants comfortable working shifts and extended hours
- Individuals with strong communication and patience
- Candidates seeking stable, permanent employment
The ideal candidate is reliable, professional, and able to remain calm under pressure while delivering excellent service.
Skills and Requirements
Applicants must meet the following minimum requirements to be considered.
- Grade 12 or equivalent qualification
- 1 to 4 years call centre experience (essential)
- Excellent English communication skills (spoken and written)
- Strong computer literacy
- Professional phone etiquette
- No criminal or credit record
- Ability to work weekends, shifts, and public holidays
- Own transport is advantageous
- Strong time management and organisational skills
- Ability to handle pressure and resolve conflicts
Candidates should demonstrate professionalism, reliability, and the ability to manage multiple tasks efficiently.
Benefits
This role provides valuable workplace exposure and long-term career growth opportunities.
- Permanent employment opportunity
- Market-related salary
- Exposure to aviation and travel operations
- Development of customer service expertise
- Experience handling real-time customer issues
- Opportunity to improve communication and conflict resolution skills
- Career growth in call centre and customer service roles
Employees gain practical experience that can open doors to roles in customer service, operations, and travel industries.
Important Notes
- Contract type: Permanent
- Shift-based work including weekends and public holidays
- Email applications will not be accepted
- Preference given to under-represented designated groups
- No feedback within two weeks means unsuccessful application
- Company reserves the right not to fill the position
Need Help With the Registration or Application Process?
Applications are handled directly by the employer. Candidates must follow the official application process provided by FlySafair. This platform shares job information only and does not process applications.
Closing Thoughts
This Call Centre Agent opportunity is suitable for candidates looking to build a stable career in customer service within a professional environment.
- Strong entry into aviation customer service careers
- Opportunity to gain practical, real-world experience
- Build valuable communication and problem-solving skills
- Work in a structured and professional team environment
Closing Date
Closing date: 7 April 2026
How to Apply
To apply for this Call Centre Agent job, candidates must follow the official FlySafair recruitment process. Email applications are not accepted, so ensure you apply through the correct platform.
- Visit the official FlySafair careers platform
- Search for the Call Centre Agent position
- Complete the online application form
- Submit all required information accurately
- Apply before the closing date
How to Apply Safely
Always apply through the official FlySafair careers page. Do not pay any fees for job applications. Verify all job details directly with the employer and avoid sharing sensitive personal information with unverified sources.
Frequently Asked Questions
- What is the salary for this role? The salary is market related.
- Is this a permanent job? Yes, this is a permanent position.
- What experience is required? 1 to 4 years in a call centre environment.
- Can I apply via email? No, email applications are not accepted.
- Where is the job located? Johannesburg, Gauteng.
