Join Nambiti as a Service Desk Agent – 3-Year ICT Contract
| Job Title: | Service Desk Agent |
|---|---|
| Date: | Posted on 25 August 2025 |
| Location: | Gauteng, Tshwane (Pretoria) |
| Salary: | Market-related / Based on experience |
| Company: | Nambiti |
| Contract Type: | 3-Year Fixed-Term Contract |
| Reference No: | JHB002835 |
Introduction
If you’re passionate about information technology and love solving problems, then this Service Desk Agent role at Nambiti might be the perfect career move for you. Based in Pretoria, this position offers a stable, three-year contract with one of South Africa’s respected ICT solutions companies. As digital systems grow more complex, businesses need responsive and reliable IT support—this is your chance to be that critical first line of defence. Whether you’re already working in a support environment or just stepping into the field, this role offers a solid foundation to grow your ICT career.
About the Role
As a Service Desk Agent at Nambiti, your core responsibility will be to provide first-level technical support to users across the organization. You will be the first point of contact for reporting incidents, service disruptions, or IT-related issues. Your daily tasks will include logging calls into the incident management system, categorizing and prioritizing incoming requests, performing initial diagnosis, and resolving basic IT issues where possible. When necessary, you’ll escalate more complex problems to second- or third-line support while keeping users updated throughout the process. This role plays a key part in ensuring smooth day-to-day ICT operations.
Who Should Apply
This role is ideal for early-career IT professionals with a passion for helping users and solving technical problems. If you enjoy working in a structured environment, are organized, and communicate clearly, this is a great fit for you. The position suits individuals who can stay calm under pressure and want to build a solid foundation in ICT support services. Experience in customer-facing roles or technical helpdesk environments will give you an edge. If you’re certified in A+ and Microsoft Desktop Support, even better—but it’s not a dealbreaker if you’re working toward those.
Skills & Requirements
To qualify for the Service Desk Agent role, candidates must meet the following minimum criteria:
- Diploma or equivalent qualification in Information and Communications Technology (ICT)
- At least 2 years of ICT-related experience
- CompTIA A+ certification (required)
- Microsoft Certified Desktop Support Technician (MCDST) – beneficial but not mandatory
- Experience using call tracking or incident management systems
- Ability to perform first-line investigation and basic problem-solving
- Excellent communication and interpersonal skills
- Strong customer service focus and professional attitude
Benefits
Working at Nambiti comes with the advantage of joining a reputable ICT services company known for delivering value and performance. Here’s what’s in it for you:
- Stable 3-year fixed-term contract in a government-aligned IT environment
- Hands-on experience in IT asset management and helpdesk operations
- Exposure to tools like Qualtrics survey software and encryption data systems
- Build your experience with information technology infrastructure and service delivery
- Opportunities to work with qualified professionals and grow within the company
- Gain valuable experience in ICT security, information systems, and support services
How to Apply
Applying for the Service Desk Agent position at Nambiti is simple. Prepare a well-formatted CV highlighting your relevant certifications, experience, and technical skills. Be sure to mention your A+ qualification and any exposure to helpdesk or ICT support roles. Submit your application through the official Nambiti careers portal or job listing platform using the reference number JHB002835. Keep an eye on your email and phone—successful applicants will be contacted for an interview.
Closing Thoughts
This is more than just a job—it’s a stepping stone into the broader world of ICT. If you’re someone who enjoys troubleshooting, working with people, and constantly learning, the Service Desk Agent role at Nambiti could be the opportunity that transforms your career. With a three-year contract in hand, industry-recognized certifications, and real-world experience, you’ll be equipped to grow into roles in ICT security, infrastructure, or asset management. Don’t wait—take the first step and apply now.
