Agent Call Centre Job at BRB Mthatha – Apply Today
| Job Title: | Agent Call Centre |
|---|---|
| Date: | Closing Date: 2025/09/23 |
| Location: | Mthatha, Eastern Cape, South Africa |
| Salary: | Market-Related |
| Company: | BRB (Blue Ribbon Bakery) |
| Department: | Bakery Sales |
| Employment Type: | Permanent |
Introduction
Are you ready to build a meaningful career in customer support? BRB Mthatha is hiring for a full-time Agent Call Centre position in the Bakery Sales department. If you’re someone who thrives in a fast-paced environment, enjoys customer interaction, and wants to be part of a supportive and growing team, this opportunity could be your next big step. Working at BRB is more than just taking calls — it’s about making a real impact on customer satisfaction and daily operations.
Whether you’re an experienced call centre consultant or someone looking to break into the field with basic experience, this permanent role in Mthatha offers long-term potential and career development. Let’s dive into why this role is worth your attention.
About the Role
As a Call Centre Agent at BRB, your main role is to take and process bakery product orders efficiently and accurately. You’ll be the critical link between customers and internal teams, ensuring that needs are understood, communicated, and fulfilled on time. This position supports the distribution and order maintenance process, requiring attention to detail, fast typing, and the ability to manage several communication threads at once.
From managing order workflows to ensuring pricing accuracy, you’ll play a key part in BRB’s customer service experience. Your ability to address complaints, resolve queries, and liaise with multiple departments will be essential to maintaining high service levels. This isn’t just about being on the phone – it’s about owning the experience from start to finish.
Who Should Apply
This job is perfect for someone with a knack for communication and a passion for customer satisfaction. If you’ve worked in FMCG sales, call centre scripting, or sales administration, you already have a strong head start. Even if you’re exploring call center agent work from home opportunities, this in-office role can offer structure, daily interaction, and growth opportunities that remote jobs sometimes lack.
Ideal candidates are detail-oriented, work well under pressure, and bring a positive, problem-solving mindset to the table. If you’re someone who enjoys being part of a team but can also work independently, this role will suit you well.
Skills & Requirements
To qualify for the Agent Call Centre position, you’ll need:
- Matric (Grade 12) or equivalent qualification
- At least 1 year of experience in an FMCG sales or customer service environment
- Experience in sales admin, executions, or call centres
- Strong computer literacy (Excel, Word) and fast processing speed
- Excellent written and verbal communication skills
- Confidence in working with order action systems and client workflows
Applicants with prior experience as a virtual call center agent, contact center agent, or in inbound/outbound call centers will find this role a good match. Familiarity with customer service software or call center agent metrics is an added advantage.
Benefits
Working with BRB comes with more than just a paycheck. As part of a well-established brand in the bakery and FMCG industry, you’ll gain:
- Job security through permanent employment
- Opportunities for growth within the bakery sales department
- A supportive work culture focused on teamwork and respect
- Daily engagement and interaction with a vibrant customer base
- Exposure to modern call center systems and performance tools
For those seeking reliable call center agent hiring without experience requirements for management, this position offers structured onboarding, learning opportunities, and mentorship.
How to Apply
Ready to apply? Submit your application online through the official BRB careers portal before the closing date on 23 September 2025. Make sure your CV is updated and highlights relevant experience in call centre support, order processing, or sales communication.
Only shortlisted candidates will be contacted, so be sure to tailor your application to match the job description. Mention any experience you have with virtual agent call center tools or customer service training if applicable.
Closing Thoughts
If you’re on the lookout for a solid, full-time position with a respected company like BRB, this Call Centre Agent role in Mthatha could be your gateway to a fulfilling career. Whether you’re transitioning from a call center staffing agency or simply seeking more stability, BRB offers a trusted work environment where your contributions truly matter.
Don’t wait too long — the closing date is fast approaching. Apply today and take the first step toward a more rewarding career in the FMCG and call center world.
Apply Now
