| Job Title: | Temporary Helpdesk Assistant |
|---|---|
| Date: | 23 October 2025 – 30 November 2025 |
| Location: | Centurion, Gauteng |
| Salary: | Contract / Market-Related |
| Company: | Optimi Holdings (Pty) Ltd |
| Employment Type: | Temporary / Fixed-Term Contract |
| Industry: | E-Learning / Education Technology |
Optimi Holdings Temporary Helpdesk Assistant – Customer Support Role
The Optimi Holdings Temporary Helpdesk Assistant position offers an excellent opportunity for individuals who are passionate about customer service and technology. Based in Centurion, Gauteng, this role is ideal for detail-oriented professionals eager to gain practical experience in a fast-paced e-learning environment. As part of the Teach 360 business unit within Optimi’s Schooling division, successful candidates will assist clients by providing timely, effective support and ensuring smooth communication between customers and internal teams.
About the Role
As a Helpdesk Assistant, you will be part of Optimi’s Client Engagement team, focusing on resolving queries and maintaining a high level of customer satisfaction. This temporary role requires strong communication skills and the ability to multitask effectively. Daily responsibilities include responding to client queries, answering calls, and troubleshooting software such as MiEbooks. You’ll also be responsible for logging and assigning support tickets while adhering to schedules and maintaining service quality. This is a contract-based opportunity that provides valuable experience in customer support within the growing e-learning sector.
Who Should Apply
This opportunity is ideal for entry-level candidates who enjoy working with people and solving technical issues. If you are fluent in English and Afrikaans, have strong computer skills, and can remain calm under pressure, this role is for you. Applicants should be proactive, organized, and capable of learning new systems quickly. The position suits recent graduates or individuals with a certificate in client support or ICT who want to gain experience in a dynamic, tech-driven workplace. A willingness to assist others and maintain professionalism in every interaction is key to success in this position.
Skills & Requirements
To qualify for the Temporary Helpdesk Assistant role at Optimi Holdings, candidates must meet the following requirements:
- Certificate in Client Support or a related qualification.
- Grade 12 with CAT or proven ICT experience after school.
- Computer literacy in MS Suite (Word, Excel) – essential.
- Experience with ZohoDesk or similar customer service software is advantageous.
- Fluency in English and Afrikaans (written and verbal).
- Knowledge of one additional official South African language will be an advantage.
Applicants should be detail-oriented, deadline-driven, and capable of analysing and resolving client queries efficiently. The ability to provide step-by-step guidance and maintain accurate records is critical.
Benefits
Working with Optimi Holdings (Pty) Ltd provides hands-on experience in the e-learning sector, one of South Africa’s most innovative industries. You’ll have the chance to develop your communication and problem-solving skills while working in a collaborative environment. The company values personal growth and provides the opportunity to learn advanced helpdesk tools and systems. Although this is a temporary contract, successful candidates may gain valuable references and exposure to future permanent opportunities within the Optimi group.
How to Apply
Interested applicants should submit their CVs through the Optimi Careers portal before 30 November 2025. Ensure that your application includes all relevant qualifications and work experience. Only shortlisted candidates will be contacted within 14 days of applying. If you do not receive feedback during this period, please consider your application unsuccessful. Early applications are encouraged to ensure consideration for this limited-term role in Centurion.
Closing Thoughts
The Temporary Helpdesk Assistant position at Optimi Holdings is a perfect opportunity for entry-level professionals to kickstart a career in client support and e-learning technology. With strong mentorship, practical experience, and a supportive team environment, this role will help you build the technical and communication skills needed for long-term success in the customer service industry. If you enjoy problem-solving and want to make a meaningful impact in education technology, don’t miss this chance to apply today.
