Night Receptionist | Newmark Hotels Careers 2025
| Job Title: | Night Receptionist |
|---|---|
| Company: | Newmark Hotels |
| Business Unit: | Catalyst Hotel |
| Department: | Front Office |
| Location: | Sandton, Gauteng, South Africa |
| Reference Number: | NEW251029-1 |
| Job Type: | Permanent |
| Number of Positions: | 1 |
| Minimum Education Level: | Grade 12 | National Certificate |
| Job Category: | Hospitality |
| Closing Date: | 05 November 2025 |
About Newmark Hotels
Newmark Hotels is a leading South African hospitality group, renowned for its portfolio of premium hotels, lodges, and residences across Africa. Known for delivering exceptional guest experiences through refined service, contemporary design, and authentic hospitality, Newmark continues to expand its footprint in luxury and lifestyle travel. Working at Newmark Hotels means joining a brand that blends sophistication with warmth, offering team members opportunities for growth, learning, and development in the hospitality industry.
About the Role
The Night Receptionist at Newmark Hotels’ Catalyst Hotel in Sandton plays a vital role in maintaining high guest satisfaction during late-night and early-morning hours. As the first and last point of contact for guests arriving late or departing early, this role ensures seamless check-in/out processes, accurate night audit functions, and exceptional service delivery throughout the night. The position is ideal for individuals with strong communication skills, a passion for customer service, and the ability to work independently under pressure.
Key Duties and Responsibilities
- Welcome and assist guests during late check-ins and early check-outs with professionalism and courtesy.
- Complete “End of Day” procedures in the Property Management System (PMS) and generate financial reports.
- Manage online and telephone reservations in coordination with the central reservations team.
- Verify and process guest payments in compliance with hotel SOPs.
- Collect, verify, and record guest information including ID copies, contact details, and payment data.
- Review outstanding charges and resolve any financial discrepancies.
- Allocate guest rooms efficiently and prepare for early arrivals prior to morning shift handover.
- Serve as the main point of contact for all guest relations issues during night hours.
- Coordinate with housekeeping to ensure guest rooms meet quality and cleanliness standards.
- Confirm and organize group reservations and VIP guest requirements.
- Upsell hotel amenities and promote additional services to enhance guest experiences.
- Assist the Night Auditor with reports, reconciliations, and audit-related tasks.
- Summarize guest feedback for inclusion in morning briefings and operational reports.
- Collaborate with security to ensure the safety and security of all guests and property.
Minimum Requirements
- Grade 12 / National Certificate qualification.
- Fluent in English (verbal and written); proficiency in additional languages is an advantage.
- Excellent interpersonal, communication, and customer service skills.
- Proficiency in Microsoft Office (Excel, Word) and hotel management software (preferably OPERA).
- Strong mathematical, administrative, and time management abilities.
- Ability to remain calm and make sound decisions under pressure.
- Professional appearance and demeanor at all times.
- Comfortable working independently and managing night shifts effectively.
Skills and Attributes
- Customer-focused mindset with a proactive, solution-driven approach.
- Attention to detail in financial and administrative processes.
- Organizational excellence and multi-tasking abilities.
- Integrity and reliability in managing sensitive guest information.
- Commitment to maintaining high standards of service at all hours.
Why Join Newmark Hotels
- Be part of a luxury hospitality brand known for innovation and service excellence.
- Opportunities for career development within a growing hotel group.
- Dynamic and inclusive working environment.
- Exposure to world-class hospitality standards and training.
- Competitive remuneration and benefits package.
How to Apply
Interested candidates are invited to apply for the Night Receptionist position by submitting their application through the official Newmark Hotels careers portal, referencing NEW251029-1. Applications close on 05 November 2025. Late submissions will not be considered.
Join Newmark Hotels at the Catalyst Hotel Sandton and be part of a team that values professionalism, excellence, and genuine hospitality — creating memorable guest experiences 24 hours a day.
