| Job Title: | Accounts Receivable Officer II |
|---|---|
| Closing Date: | 2 November 2025 |
| Location: | Centurion, Pretoria, South Africa |
| Company: | Ampath Laboratories |
| Job Type: | Permanent |
| Department: | Call Centre |
| Industry: | Pharmaceutical & Healthcare |
| Salary: | Market Related |
| Hours per Week: | 40 hours (5 days) |
Accounts Receivable Officer II – Call Centre Role at Ampath Laboratories
Introduction
Ampath Laboratories, a leader in South Africa’s healthcare and pharmaceutical industry, is seeking a skilled Accounts Receivable Officer II to join its dynamic Call Centre in Centurion, Pretoria. This permanent position focuses on delivering a seamless customer billing and payment experience while ensuring accurate financial record-keeping and supporting the organisation’s financial health.
About the Role
As an Accounts Receivable Officer II, you are the first point of contact for customers navigating their billing and payment journeys. Your role is central to creating an empathetic and professional experience for customers, resolving queries efficiently, facilitating timely payments, and maintaining precise account records. Beyond managing accounts, you contribute to building trust, strengthening client relationships, and promoting a high-performance culture that reflects Ampath’s commitment to excellence in healthcare.
Who Should Apply
This role is ideal for candidates with at least two years of experience in an Accounts Receivable environment, preferably with one year in the healthcare industry. Individuals should be comfortable handling high call volumes in a fast-paced call centre and possess strong financial and communication skills. Fluency in English and Afrikaans is required, along with confidence in managing financial conversations professionally and accurately.
Skills & Requirements
- Completed Grade 12, including Mathematics or Accounting
- At least 2 years of experience in Accounts Receivable, preferably in healthcare
- 1 year of call centre experience handling high volumes of inbound calls
- Fluent in English and Afrikaans
- Typing speed of at least 45 words per minute
- Proficiency in MS Office and shared platforms such as OneDrive
- Strong verbal communication, active listening, negotiation, and empathy skills
- Ability to maintain confidentiality, stay organized under pressure, and work professionally
Key Responsibilities
- Serve as the first point of contact for billing and payment queries
- Manage inbound and outbound calls to address customer needs and concerns
- Ensure accurate account reconciliations and documentation
- Maintain precise records and provide insightful reporting
- Support customer relationships and enhance the Ampath brand through professionalism and empathy
- Take ownership of performance while contributing to the organisation’s financial health and operational goals
Employment Equity & Diversity
Ampath Laboratories is committed to building a diverse and inclusive workforce. Applications are encouraged from individuals of all backgrounds, especially those from underrepresented groups. Ampath believes diverse perspectives drive innovation and excellence in healthcare, creating a space where everyone can thrive.
How to Apply
Interested candidates should submit applications before 2 November 2025 at 21:00. Include a CV detailing relevant accounts receivable experience, call centre exposure, and educational qualifications. Shortlisted applicants may be invited for assessments or interviews to verify suitability for the role.
Closing Thoughts
The Accounts Receivable Officer II role at Ampath Laboratories is an excellent opportunity for professionals seeking to grow their career in finance and healthcare. The position combines financial responsibility with customer interaction, creating a rewarding and impactful work experience. Apply before 2 November 2025 to become part of a team dedicated to service excellence and innovation in healthcare.
