| Job Title: | Call Centre Agent |
|---|---|
| Date: | 31 October 2025 – 30 November 2025 |
| Location: | Johannesburg – Western Suburbs, Gauteng |
| Employment Type: | Temporary |
| Company: | Phakisa Holdings |
| Industry: | Logistics, Warehouse & Freight |
Call Centre Agent – Phakisa Holdings (Johannesburg, Gauteng)
Introduction
Phakisa Holdings is currently looking for a dynamic and motivated Call Centre Agent to join their team based in Johannesburg’s Western Suburbs. This temporary position is an excellent opportunity for individuals who are passionate about communication, customer service, and providing effective solutions in a fast-paced environment.
Whether you’re an experienced call centre professional or someone seeking to launch a career in customer support, this role offers a great platform to develop essential workplace skills such as communication, multitasking, and conflict resolution. Joining Phakisa Holdings means becoming part of a respected South African company known for its commitment to service excellence and professional development.
About the Role
The Call Centre Agent will handle both inbound and outbound calls related to customer inquiries, parcel tracking, delivery status updates, and issue resolution. This role requires an individual who can communicate clearly, listen actively, and maintain a calm, customer-focused approach in all interactions. You will serve as the main link between customers and the operations team, ensuring that all service requests and issues are handled efficiently.
As a Call Centre Agent, you will also have the opportunity to work alongside a dedicated team that values teamwork, accuracy, and professionalism. You’ll gain hands-on experience with customer relationship management (CRM) systems, learn to handle high-volume calls, and develop confidence in resolving customer concerns effectively.
Key Responsibilities
- Handle inbound calls from customers regarding parcel tracking, delivery status, and service-related questions.
- Make outbound calls for delivery confirmations, customer follow-ups, and issue resolution.
- Record and update customer information accurately in the CRM system to ensure data accuracy.
- Provide customers with clear information about services, policies, and operational procedures.
- Escalate complex or unresolved issues to the supervisor or appropriate department when necessary.
- Process customer requests such as address updates, rescheduling deliveries, or refund requests.
- Maintain a professional and courteous demeanor in every interaction.
- Meet or exceed key performance indicators (KPIs), including call handling time and customer satisfaction.
- Assist the team in developing scripts and FAQs to enhance service quality and efficiency.
Who Should Apply
This opportunity is perfect for individuals who enjoy engaging with people and solving problems in a professional setting. If you are confident, articulate, and have a natural ability to empathize with customers, then you’ll thrive in this role. The position is also suitable for graduates or entry-level job seekers who want to build their communication and administrative skills in the logistics and customer service sector.
At Phakisa Holdings, a positive attitude, reliability, and willingness to learn are just as important as previous experience. Candidates who are motivated to grow and perform well in a structured, goal-oriented environment will find this an ideal opportunity.
Skills & Requirements
- Education: Matric (Grade 12) or equivalent qualification.
- Experience: Previous experience in a call centre or customer service role is preferred but not essential.
- Technical Skills:
- Basic computer literacy, including proficiency in Microsoft Office (Word, Excel, Outlook).
- Familiarity with CRM or customer support software is an advantage.
- Core Competencies:
- Excellent verbal and written communication skills.
- Strong listening and problem-solving abilities.
- Patience, empathy, and a professional tone during customer interactions.
- Ability to multitask and remain calm under pressure.
- Flexible to work shifts, including evenings and weekends if required.
Benefits of Working at Phakisa Holdings
Phakisa Holdings offers a supportive and inclusive work environment where employees are encouraged to learn, grow, and make meaningful contributions. As part of the Phakisa Holdings jobs network, you’ll gain valuable exposure to the logistics industry while developing essential skills that are transferable across various professional paths.
Temporary team members enjoy opportunities for skill enhancement, mentorship, and potential future consideration for permanent roles within the organization. You’ll also experience a workplace culture that prioritizes collaboration, accountability, and customer satisfaction.
How to Apply
If you meet the basic requirements and are ready to deliver exceptional customer service, submit your detailed CV and contact information before 30 November 2025. Be sure to include relevant experience, even if gained through internships or volunteer work. Shortlisted candidates will be contacted for interviews and assessments.
Phakisa Holdings values diversity and equal opportunity in its hiring process. All applications will be reviewed fairly and confidentially.
Closing Thoughts
The Call Centre Agent position at Phakisa Holdings provides a unique opportunity to sharpen your communication skills and gain valuable professional experience in a customer-facing role. Whether you’re seeking to grow within the customer service field or build a foundation for future opportunities, this temporary position offers the experience and exposure you need to succeed.
Take the next step in your career journey by applying today. Join Phakisa Holdings and help deliver service excellence that drives customer satisfaction and business success.
Apply Now
