Technical Support Consultant – iStore Constantia Village Careers
| Job Title: | Technical Support Consultant |
|---|---|
| Date: | Posted: 4 November 2025 |
| Closing Date: | Not specified – apply early |
| Location: | Constantia Village, Cape Town, Western Cape |
| Company: | Core Group – iStore |
| Employment Type: | Permanent |
| Industry: | Retail / Information Technology |
Introduction
If you are passionate about technology, customer service, and the Apple brand, the Technical Support Consultant position at iStore Constantia Village could be the perfect fit for you. iStore, operated by Core Group, is Africa’s largest Apple Premium Reseller with over 30 stores across the continent. The company provides expert sales, repairs, education, and technical support services for all Apple products.
This role offers an opportunity to work in a fast-paced retail tech environment, assisting customers with troubleshooting, software support, and training to ensure the best possible Apple experience. If you are driven, curious, and tech-savvy, iStore jobs in Cape Town offer an excellent platform for career growth.
About the Role
As a Technical Support Consultant at iStore Constantia, you will serve as the go-to person for customers experiencing technical challenges with their Apple devices. Your duties will include identifying and resolving technical issues, offering product training, and ensuring that every customer leaves the store confident and satisfied with the service provided.
This position blends technical expertise with interpersonal communication, requiring a mix of diagnostic ability, product knowledge, and customer service excellence.
Key Responsibilities
- Provide high-quality technical support to customers for Apple hardware, software, and accessories.
- Troubleshoot and resolve technical issues effectively and professionally.
- Offer customer training sessions and assistance to enhance product understanding and usability.
- Perform diagnostic tests and escalate issues when necessary.
- Document all technical interactions and maintain accurate service records.
- Collaborate with team members to deliver a seamless customer experience.
- Maintain an up-to-date knowledge of Apple products, systems, and repair procedures.
Minimum Requirements
- Matric (Grade 12) qualification.
- IT-related qualification – minimum of CompTIA A+ / N+.
- At least one year of Helpdesk or 1st Line IT Support experience.
- Strong troubleshooting, communication, and organizational skills.
Personal Attributes
The ideal candidate will be technically strong and customer-focused, with the ability to handle complex support queries with patience and professionalism. Success in this role requires enthusiasm, adaptability, and a deep understanding of customer needs.
- Tenacity: Driven to achieve excellence and resolve challenges quickly.
- Conflict Management: Skilled at resolving customer concerns calmly and effectively.
- Situational Awareness: Ability to assess issues accurately and respond appropriately.
- Learning Mindset: Eagerness to stay current with new Apple technologies and software updates.
Why Work for iStore
Working at iStore gives you access to a dynamic, innovation-driven retail technology environment. As part of the Core Group, you’ll join a team that values expertise, teamwork, and continuous learning. Employees benefit from hands-on experience with Apple’s latest technology, structured development opportunities, and the chance to work with customers who are as passionate about Apple as you are.
At iStore, every employee contributes to the brand’s reputation for world-class service and technical excellence. If you’re ready to take your IT career to the next level in a customer-facing environment, this opportunity is designed for you.
How to Apply
To apply for the Technical Support Consultant position at iStore Constantia Village, visit the official Core Group Careers page. Submit your updated CV and any relevant IT certifications. Early applications are encouraged, as this position is in high demand.
Ensure your application clearly demonstrates your IT support experience, customer service abilities, and familiarity with Apple products or systems. Only shortlisted candidates will be contacted for further assessments.
Closing Thoughts
The Technical Support Consultant role at iStore Constantia Cape Town is perfect for IT professionals who enjoy helping others while working with cutting-edge technology. You’ll gain valuable hands-on experience, enhance your technical expertise, and represent one of the world’s most admired brands. Apply today and start your journey with iStore — where passion meets innovation.
