| Job Title: | IT Support Engineer |
|---|---|
| Business Unit: | Discovery Central Services – Group Information Services / Technology Services |
| Location: | KwaZulu-Natal (KZN) |
| Function: | IT Service Desk Support & Administration |
| Date: | 7 November 2025 |
| Company: | Discovery |
Discovery IT Support Engineer – KZN | Join Discovery’s Innovative Technology Team
Introduction
Discovery, one of South Africa’s leading financial and health service organizations, is looking for an experienced IT Support Engineer to join its Group Information Services / Technology Services division in KwaZulu-Natal. This position offers a unique opportunity to work in a dynamic and fast-paced environment where innovation, collaboration, and customer service excellence are core values. At Discovery, technology is at the heart of its mission to make people healthier and to enhance and protect their lives. The IT Support Engineer role plays a critical part in ensuring that the company’s technology infrastructure supports that mission seamlessly and efficiently.
About Discovery
Founded on a commitment to innovation and driven by purpose, Discovery is recognized globally for its pioneering work in health, insurance, and financial technology. With operations extending beyond South Africa, the company consistently pushes boundaries to deliver smart, sustainable, and people-centered solutions. Working at Discovery means joining a diverse team of experts who share a common goal: to enhance people’s lives through technology, innovation, and strategic vision.
Key Purpose of the Role
The IT Support Engineer is responsible for providing advanced third-line technical support to Discovery’s global user community. The role involves managing and resolving complex hardware, software, and networking incidents, ensuring optimal system functionality across the organization. You’ll contribute to Discovery’s Shift-Left initiatives, focusing on empowering lower-level support teams and improving end-user self-service capabilities.
This position is ideal for a technical professional who enjoys solving complex problems, working on multiple projects simultaneously, and delivering world-class IT support to a growing user base. The role also involves project participation, service rollouts, and contributing to Discovery’s ongoing digital transformation efforts.
Responsibilities
As a Discovery IT Support Engineer, your key areas of responsibility include but are not limited to:
- Providing expert-level IT support at the regional level to ensure operational excellence and minimal downtime.
- Resolving logged service tickets within agreed Service Level Agreements (SLAs) and ensuring no rework is required.
- Supporting Discovery’s franchise and satellite offices, including desktop and server maintenance, data center support, and remote site setups.
- Collaborating with back-office teams during outages to restore service promptly.
- Liaising with third-party vendors and ensuring project deliverables are completed on time.
- Providing extended executive-level support when required, including on-site visits to executive residences or events.
- Participating in the rollout of new IT services, tools, and infrastructure improvements.
- Analyzing incident trends to identify and resolve recurring issues.
Personal Attributes and Core Skills
To succeed as a Discovery IT Support Engineer, you’ll need to demonstrate strong technical knowledge, effective communication, and a commitment to continuous improvement. Key attributes include:
- Proficiency in diagnosing and resolving hardware, software, and network connectivity issues.
- Experience installing and configuring both MacOS and Windows environments.
- Understanding of network and storage concepts, data center maintenance, and server administration.
- Strong analytical and troubleshooting skills with attention to detail.
- Ability to work independently and within a collaborative team environment.
- Excellent communication skills and the ability to engage with stakeholders at all levels.
- Commitment to providing a positive and professional customer experience.
Technical Competencies
Discovery is seeking candidates with strong technical foundations and hands-on experience in IT support. Required skills and experience include:
- 2–3 years of experience supporting Microsoft desktop operating systems, network protocols, and connectivity troubleshooting.
- Proficiency with Microsoft applications, Apple devices, and iOS/Android mobile platforms.
- Experience with Azure Active Directory, AD Manager Plus, and JAMF MDM for Apple environments.
- Knowledge of Citrix support, ITSM tools, and asset management systems.
- Ability to travel to multiple Discovery offices and provide on-site technical support as required.
- Willingness to perform standby duties, overtime, and respond to after-hours callouts when necessary.
Education and Experience Requirements
- Education: Matric and a Diploma in Information Technology or equivalent qualification.
- Certifications: A+, N+, MCSE, and ITIL v4 Foundation Certification.
- 3+ years of relevant IT support experience in desktop, network, and server environments.
- Previous experience in IT Service Desk or Helpdesk environments preferred.
- Strong working knowledge of data center operations and cloud technologies.
Why Join Discovery?
At Discovery, employees are encouraged to grow, innovate, and make a difference. Joining the Discovery technology team means becoming part of a culture that values creativity, collaboration, and lifelong learning. As an IT Support Engineer, you’ll not only play a key role in maintaining Discovery’s technology infrastructure but also contribute to projects that drive positive change in the organization and the wider community.
Discovery offers a dynamic environment where no two days are the same. You’ll have the opportunity to work on cutting-edge technologies, interact with diverse teams, and gain exposure to enterprise-level IT operations. The company also promotes career development through continuous learning programs and internal mobility opportunities.
Employment Equity
Discovery is committed to diversity, inclusion, and equal opportunity. The company’s approved Employment Equity Plan and Targets will be considered during the recruitment process. As an Equal Opportunity Employer, Discovery encourages people from all backgrounds, including those with disabilities, to apply for this position.
Conclusion
The IT Support Engineer – KZN position at Discovery represents an exciting opportunity to join one of South Africa’s most innovative companies. If you are passionate about technology, problem-solving, and customer satisfaction, this role offers the perfect platform to enhance your career in IT. Apply your technical expertise in a world-class environment where excellence and innovation go hand in hand — and become part of Discovery’s journey to make a positive difference in people’s lives.
Apply Now
