Exciting Call Center Agents Banking Role at Phakisa Holdings
| Job Title: | Call Center Agents Banking |
|---|---|
| Date: | 2025-12-31 |
| Location: | JHB – Central, Gauteng |
| Salary: | Market related, Negotiable |
| Company: | Phakisa Holdings |
| Employment Type: | Temporary |
| Experience Level: | Mid-Career (2-4 years) |
Introduction
Phakisa Holdings is seeking motivated and experienced Call Center Agents with banking knowledge to join their team in Johannesburg Central. This temporary position is ideal for individuals with 2 to 4 years of experience in banking or financial services. Working with Phakisa Holdings provides an excellent opportunity to grow professionally while contributing to a company known for its commitment to customer satisfaction and operational excellence. Employees in this role will engage with a diverse client base, solving real problems and ensuring a smooth banking experience. If you enjoy helping clients, thrive under pressure, and want to develop in a dynamic environment, this role could be the perfect fit for your career goals.
About the Role
The Call Center Agents Banking position at Phakisa Holdings focuses on delivering top-notch customer service for banking clients. Agents will handle inbound and outbound calls, assist clients with account inquiries, card-related queries, and product information. The role also requires resolving client issues efficiently while ensuring full compliance with FAIS, FICA, POPIA, and other regulatory standards. Agents will maintain accurate records on internal systems and work collaboratively with other departments to enhance the customer experience. Meeting performance targets related to call handling, quality, and conversions is an essential part of the role. Additionally, agents will participate in training sessions to stay updated on new banking products and compliance updates, allowing them to provide informed guidance to clients.
Who Should Apply
This opportunity is perfect for individuals who are customer-focused, detail-oriented, and experienced in banking or financial services. Ideal candidates have 2 to 4 years of experience in call center operations, handling both inbound and outbound calls. Strong communication skills, both verbal and written, are crucial. Candidates should be capable of working under pressure while maintaining professionalism and empathy. A clear criminal and credit record is required. Those who enjoy problem-solving, working in a team environment, and helping clients resolve issues quickly will thrive in this role. Phakisa Holdings welcomes applications from candidates ready to enhance their career and contribute positively to Phakisa Holdings careers. Individuals who are proactive, target-driven, and enjoy continuous learning are especially well-suited for this position.
Skills & Requirements
To succeed in this role, candidates must have a matric certificate (Grade 12) and 2-4 years of banking experience. Familiarity with banking products, procedures, and CRM systems is essential. Computer literacy, including MS Office, is required. Preferred qualifications include an NQF Level 5 certificate in Banking or Finance and FAIS/RE5 accreditation. Key competencies include customer service orientation, analytical thinking, attention to detail, teamwork, target-driven motivation, and professional telephone etiquette. Phakisa Holdings values candidates who are self-motivated and committed to delivering exceptional service in a regulated banking environment. Candidates must also be adaptable to new processes, able to handle high call volumes, and committed to following internal policies and external regulatory requirements. Excellent listening skills and empathy are critical to providing a superior client experience.
Benefits
Phakisa Holdings offers a competitive, market-related salary, along with the opportunity to gain valuable banking and call center experience. Temporary positions allow flexibility while providing exposure to industry best practices. Employees benefit from a supportive work environment, comprehensive training sessions, and the chance to network with experienced professionals. Working at Phakisa Holdings enhances your career prospects by giving you experience in regulated banking operations, compliance standards, and customer service excellence. This role is also an entry point to more permanent Phakisa Holdings jobs and career advancement opportunities within the financial services sector. Employees enjoy a professional and inclusive culture where their contributions are recognized, creating a fulfilling work environment for ambitious professionals.
How to Apply
Interested candidates can apply by submitting their CV and relevant certifications directly to Phakisa Holdings. Ensure all documentation is complete, including proof of banking experience and qualifications. Highlight your call center and customer service experience to improve your chances. Applications for this temporary position will be reviewed on a rolling basis until the closing date of 31 December 2025. For more details on Phakisa Holdings vacancies, visit the company’s careers portal or contact the operations team for guidance on the application process. Take time to tailor your application to reflect your skills and achievements, as this can significantly enhance your chances of being shortlisted for an interview.
Closing Thoughts
This Call Center Agents Banking role at Phakisa Holdings is an excellent opportunity for professionals seeking growth and exposure in the financial services industry. The position combines hands-on banking experience with a customer service focus, ensuring you develop both technical and interpersonal skills. If you meet the requirements and are motivated to succeed, applying to this role could be a significant step in your career. Don’t miss the chance to join a respected company known for its professional culture and career opportunities. Explore Phakisa Holdings careers today and take the first step toward a rewarding new role. Whether you are looking for temporary work or a stepping stone to a long-term career, this position provides valuable experience and industry insight that can benefit you for years to come.
