KFML Call Centre Agent Opportunity in Port Elizabeth
| Job Title: | OptiPlan: Call Centre Agent |
|---|---|
| Date: | 2025/11/20 |
| Location: | Port Elizabeth, Eastern Cape, South Africa |
| Salary: | Not disclosed |
| Company: | KFML (Spec-Savers South Africa division) |
| Employment Type: | Contract |
About the Company
KFML, which includes the Spec-Savers South Africa division, is known for its strong customer-focused culture and commitment to quality. The company operates across multiple regions, delivering optical and healthcare services through its well-established network.
Introduction
If you’re passionate about delivering excellent customer service and enjoy working in a fast-paced environment, this new opportunity at KFML could be exactly what you’re looking for. As a division connected to Spec-Savers South Africa, KFML is known for its strong customer-focused culture and commitment to quality. This role is ideal for individuals who thrive in contact centres, value communication and customer service excellence, and want to build a meaningful career in a respected customer care centre environment. The OptiPlan: Call Centre Agent position is a chance to work with people, support stores, and contribute to the overall customer experience while learning valuable skills that can support long-term growth within KFML careers and KFML vacancies.
About the Role
The OptiPlan: Call Centre Agent role is central to KFML’s customer support and services. You will manage both inbound calls and outbound call tasks, ensuring customers receive timely, helpful, and empathetic support. Whether responding to store queries, updating account details, or handling product-related inquiries, you’ll be part of a team that champions clear communication and customer service at every touchpoint. This role also involves capturing accurate information in CRM platforms and making outbound call follow-ups to ensure customers feel supported.
Call centre services require a combination of patience, problem-solving, and organisation, and this role allows you to develop all three. As part of your daily duties, you’ll assist with customer issue resolution, record interactions in call centre systems, and contribute to maintaining high call centre performance metrics. KFML jobs are designed for individuals who enjoy helping others while working in a collaborative environment focused on service excellence.
Who Should Apply
This opportunity is ideal for someone who is naturally customer centric and enjoys working in a structured environment like a customer call centre or contact centre. If you are someone who communicates clearly and genuinely enjoys assisting people, you will thrive in this role. The ideal candidate is friendly, proactive, and focused — someone who values communication and customer service and who can handle different types of calls with professionalism.
People who excel in contact centres or who have experience with customer support and services often find roles like this rewarding. You should be comfortable multitasking, solving problems, and managing both inbound calls and outbound call follow-ups. If you’re looking to grow within KFML careers, this role offers a great entry point into a supportive company environment built on ICARE values: Innovation, Collaboration, Accountability, Respect, and Empathy.
Skills & Requirements
To succeed in this role, you’ll need strong communication and customer service abilities, whether written or verbal. Experience in call centre services or a similar customer service role is an advantage, especially if you have worked with CRM systems or call centre systems before. A Grade 12 certificate is essential, and candidates should be able to remain calm, friendly, and solution-focused when interacting with the public.
Additional qualities that will help you in this role include the ability to troubleshoot, listen actively, and escalate issues correctly when necessary. A strong customer experience mindset and a willingness to learn are also key. Many people choose KFML vacancies because they allow individuals to build a career in customer support while growing their technical knowledge of contact centre tools and procedures. If you want to understand more about customer support best practices, resources like industry customer service standards can be helpful.
Benefits
While the salary for this role is listed as not disclosed, KFML is recognised for offering a positive work culture grounded in empathy, accountability, and collaboration. Working in KFML jobs allows you to develop practical skills in a well-supported environment that values personal growth and continuous learning. You’ll gain exposure to call centre quality assurance processes, customer interaction techniques, and performance standards used across professional customer service centre environments.
KFML’s connection to Spec-Savers South Africa also offers a sense of stability and credibility, making their positions appealing for anyone looking for long-term opportunities in customer support. Many candidates appreciate the supportive nature of the organisation and the chance to expand their career paths in a thriving contact centre. You can explore more general insights into customer-focused careers through platforms like customer support training resources.
How to Apply
Applying for the OptiPlan: Call Centre Agent position at KFML is straightforward. Prepare your updated CV, ensuring you highlight any previous experience related to customer support, contact centres, outbound call tasks, or communication and customer service responsibilities. Make sure your contact number is correct, and that your CV shows your ability to provide excellent customer experience. Once ready, submit your application through the official KFML recruitment channels or the platform where the vacancy is listed. If you’re exploring broader opportunities in the field, you may also find value in reviewing general contact centre job guides to help you prepare.
Closing Thoughts
If you are looking for a stable and meaningful role where you can make a real difference in the customer experience journey, this KFML opportunity might be the perfect fit. Customer service positions like this are ideal for people who enjoy communication, teamwork, and supporting others. KFML vacancies continue to attract applicants who value strong leadership, positive culture, and the chance to grow within an evolving customer support industry. Whether you’re new to contact centres or hoping to advance your career, this role can open doors to long-term success. Take the next step and apply confidently — your future in KFML careers could begin here.
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