| Job Title: | Tier 1 Technical & Billing Support Agent |
|---|---|
| Date: | Date Not Specified |
| Location: | Remote, South Africa |
| Salary: | Full-time |
| Company: | MWEB (Pty) Ltd |
| Employment Type: | Full-time |
Join MWEB (Pty) Ltd as a Tier 1 Technical & Billing Support Agent
Introduction
MWEB (Pty) Ltd is looking for a Tier 1 Technical & Billing Support Agent to join their fully remote customer service team. This role is ideal for individuals passionate about solving technical and billing issues for clients while working from the comfort of their own home. Offering a dynamic and supportive environment, MWEB (Pty) Ltd provides all the tools and technology required for efficient remote work. This opportunity allows you to enhance your customer service and technical skills while contributing to a leading ISP in South Africa. If you’re committed to providing exceptional customer experiences and thrive in a fast-paced, problem-solving environment, this role is a perfect match.
About the Role
As a Tier 1 Technical & Billing Support Agent, you will serve as the first point of contact for MWEB (Pty) Ltd customers. Your responsibilities include handling inquiries related to technical issues, billing queries, and account management. You will troubleshoot services such as Fibre and VoIP, identify customer needs, and provide appropriate solutions. Additionally, you will record accurate interaction summaries in the company business system, manage escalations beyond first-line support, and ensure that every customer interaction is resolved efficiently. This role emphasizes delivering high-quality service, problem-solving, and maintaining strong relationships with clients.
Who Should Apply
The ideal candidate for this MWEB (Pty) Ltd vacancy is someone with excellent communication skills, a customer-focused mindset, and a passion for technology. You should be comfortable working independently in a remote environment while collaborating with a team to meet service goals. Prior experience in technical and desktop customer service within an ISP call centre is highly valuable. This role is perfect for individuals who are analytical, patient, and enjoy troubleshooting issues. Strong listening and questioning skills, assertiveness, and tact will help you succeed in resolving customer queries and enhancing satisfaction.
Skills & Requirements
To thrive as a Tier 1 Technical & Billing Support Agent, applicants must have a Grade 12 certificate and be computer literate, including proficiency in MS Office Suite (Excel, Word, Outlook). A solid understanding of ISP networks, at least one year of technical and desktop customer service experience, and experience in administration are highly recommended. CompTIA A+ certification is advantageous but not mandatory. Key competencies include technical literacy, troubleshooting skills, conflict resolution, numerical proficiency, attention to detail, and strong written and verbal communication. You should also possess excellent objection handling, listening, and problem-solving abilities.
Benefits
MWEB (Pty) Ltd offers a fully remote work setup with all necessary technology provided, including a laptop, monitor, headset, UPS, and free connectivity to ensure uninterrupted productivity. Employees have access to Workshop 17 shared workspaces nationwide if they wish for a change of scenery. The company also values performance by offering quarterly performance bonuses of up to 25% of your cash salary for meeting targets. Beyond financial incentives, MWEB (Pty) Ltd promotes a strong company culture with team-building activities, social events, and a fun work environment, making it an exciting place to grow your career in technical support.
How to Apply
Interested candidates can apply for MWEB (Pty) Ltd jobs by submitting their application through the official method provided in the job posting. Make sure to highlight your technical support experience, ISP knowledge, and customer service skills in your CV. Emphasize your problem-solving abilities and capacity to handle billing and technical queries effectively. The application link is conveniently provided in a button at the bottom of the job post. Be thorough in your application to increase your chances of joining this dynamic, fully remote team.
Closing Thoughts
If you are a motivated, tech-savvy individual seeking a rewarding remote career, MWEB (Pty) Ltd careers offer an exciting path. This Tier 1 Technical & Billing Support Agent role provides opportunities for professional growth, skill enhancement, and performance-based rewards. Working with a leading ISP, you will gain valuable experience while making a tangible difference in customer satisfaction. Explore MWEB (Pty) Ltd vacancies today and take the first step toward a fulfilling career in technical support. Apply now and join a company that values expertise, teamwork, and innovation.
