| Job Title: | Insurance Customer Service Agent (Night Shift) |
|---|---|
| Closing Date: | Date Not Specified |
| Location: | Century City, Cape Town, Western Cape, South Africa |
| Salary: | Not Disclosed |
| Company: | WNS Global Services Inc. |
| Employment Type: | Full-Time |
| Shift: | Night Shift (Rotational) |
Insurance Customer Service Agent Jobs at WNS Global Services Inc.
Introduction
If you are looking to build or grow a career in customer service within the insurance sector, this Insurance Customer Service Agent night shift role at WNS Global Services Inc. offers a strong entry point. Based in Century City, Cape Town, the position places you within a globally recognised Business Process Management organisation that supports leading international clients across multiple industries.
This opportunity is well suited to candidates who enjoy helping customers, solving account-related issues, and working in a fast-paced contact centre environment. For job seekers exploring WNS Global Services Inc. careers, this role combines structured training, exposure to international insurance processes, and long-term growth potential. If you are actively reviewing WNS Global Services Inc. jobs or WNS Global Services Inc. vacancies in Cape Town, this position is worth serious consideration.
About the Role
The Insurance Customer Service Agent role focuses on handling inbound calls from customers and agents who require assistance with insurance-related queries. Your primary responsibility will be to provide clear, accurate support on policy transactions such as new business, renewals, amendments, and general enquiries. Every interaction requires professionalism, empathy, and attention to detail.
In this role, you will also review and resolve policy cancellations, reinstatements, and service-related complaints. You will work across multiple online billing systems and agency portals, becoming a reliable point of support for both customers and agents. De-escalating concerns and building trust are central to success in this position.
As part of WNS Global Services Inc. jobs in customer operations, you will be expected to document interactions accurately, identify potential business opportunities where appropriate, and contribute to a consistent, high-quality customer experience during night shift operations.
Who Should Apply
This role is ideal for individuals who already have experience working in a contact centre environment and are comfortable handling customer interactions over the phone. Candidates with exposure to finance, insurance, utilities, hospitality, or complaints handling will find the transition into this role smoother.
Applicants who perform well in WNS Global Services Inc. careers are typically patient, confident communicators who can remain calm under pressure. If you are someone who enjoys problem-solving, can manage multiple systems at once, and takes pride in delivering quality service, this role aligns well with your strengths.
The position is also suited to candidates who are open to working rotational night shifts, including weekends and South African public holidays. Job seekers searching through WNS Global Services Inc. vacancies should be comfortable with these working hours before applying.
Skills and Requirements
To be considered for this Insurance Customer Service Agent role, candidates must have a Matric or Grade 12 qualification and at least one year of experience in a contact centre environment. International contact centre experience is required, particularly within customer-facing roles.
A clear credit and criminal record is essential. Strong communication skills, both verbal and written, are critical, as the role involves active listening, empathy, and clear explanation of insurance processes. The ability to use basic maths and analytical skills is important when assisting with billing and account-related enquiries.
WNS Global Services Inc. jobs also require strong multitasking ability. You should be comfortable typing, navigating multiple systems, and managing customer conversations simultaneously. Personal attributes such as emotional intelligence, flexibility, self-motivation, and teamwork are key to long-term success in this role.
Benefits
Working at WNS Global Services Inc. offers the opportunity to be part of a globally respected organisation with a strong presence in South Africa. While the salary is not disclosed, full-time roles within WNS Global Services Inc. careers typically offer stable income, structured onboarding, and ongoing support.
Employees benefit from a workplace culture that focuses on role clarity, coaching, mentoring, and professional development. The company places strong emphasis on employee experience and provides clear career pathways for individuals who consistently perform well.
For candidates comparing WNS Global Services Inc. jobs with other contact centre roles, the exposure to international insurance clients, structured processes, and long-term growth opportunities make this position particularly appealing.
How to Apply
The job listing does not provide an email address or external application link. To apply for this Insurance Customer Service Agent position, you must use the Apply Now button provided at the bottom of the job post. Clicking the button will redirect you to the official WNS Global Services Inc. application platform.
Before submitting your application, ensure that your CV clearly reflects your contact centre experience, availability for night shifts, and any exposure to insurance or financial services environments. Applicants are encouraged to apply as soon as possible, as roles may be filled once suitable candidates are identified.
Closing Thoughts
This Insurance Customer Service Agent night shift role at WNS Global Services Inc. is a solid opportunity for candidates seeking stability, international exposure, and long-term career growth within the contact centre industry. The position offers meaningful work supporting customers while developing valuable industry skills.
If you are currently exploring WNS Global Services Inc. careers or monitoring WNS Global Services Inc. jobs in Cape Town, this role provides a strong foundation for building a successful customer service career in the insurance sector.
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