| Job Title | Remote Support Technician (Senior Tier 2) |
|---|---|
| Date Posted / Closing Date | Posted 08 January 2026 / Closing Date Not Specified |
| Location | Cape Town, Western Cape, South Africa |
| Salary | Monthly payment (not disclosed) |
| Company | First Technology Pty Ltd |
| Employment Type | Permanent |
| Industry | Information Technology and Services |
Introduction
First Technology Pty Ltd is recruiting a Senior Tier 2 Remote Support Technician to strengthen its Managed IT Services team in Cape Town.
This permanent opportunity is ideal for an experienced IT support professional who enjoys problem-solving, escalation work, and supporting diverse client environments. The role combines structured service desk operations with hands-on technical troubleshooting across Microsoft platforms, endpoints, and networks.
- Permanent IT support role within a managed services environment
- Exposure to multiple client industries and technologies
- Strong focus on Microsoft systems and modern IT tools
- Clear pathways for skills development and certification
- Stable employment with a respected technology group
About the Role
The Remote Support Technician role operates at Senior Tier 2 level, acting as an escalation point for complex technical issues.
You will work within defined service level agreements, supporting users remotely while ensuring accurate documentation and consistent service quality across First Technology Pty Ltd jobs.
- Acting as a Tier 2 escalation engineer within the service desk
- Resolving incidents and service requests within SLA targets
- Supporting desktop and laptop hardware troubleshooting
- Providing advanced support for Microsoft Windows and Office
- Supporting Microsoft 365 environments at senior level
- Assisting with Active Directory (on-premises) administration
- Working with Mimecast and antivirus security solutions
- Supporting entry-level Azure AD, Group Policy, and networking
- Using tools such as Atera, Sage, and Acronis
- Producing clear SOPs and technical work instructions
- Delivering remote user support with occasional onsite visits
Who Should Apply
- Experienced IT support technicians seeking career progression
- Professionals with strong Tier 2 or escalation experience
- Candidates with managed service provider exposure
- IT specialists comfortable supporting multiple client environments
- Applicants with strong communication and documentation skills
- Technicians looking for long-term growth in technology careers
This role suits confident problem-solvers who enjoy structured service desk work while remaining flexible enough to handle varied technical challenges across clients.
Skills and Requirements
Candidates must meet the technical and professional requirements expected of a senior IT support role.
- 3 to 5 years of IT support experience
- Managed Services Provider experience preferred
- Senior-level knowledge of Microsoft Windows environments
- Strong experience with Microsoft Office and Microsoft 365
- Desktop and laptop hardware troubleshooting expertise
- Experience with Active Directory (on-premises)
- Exposure to Mimecast and antivirus platforms
- Basic exposure to Azure AD and Group Policy
- Understanding of WAN and LAN networking fundamentals
- Experience using Atera, Sage, and Acronis tools
- Excellent written and verbal communication skills
- Strong technical documentation abilities
- Valid driver’s license
Benefits
- Permanent employment with First Technology Pty Ltd
- Market-related monthly salary structure
- Exposure to a wide range of technologies and industries
- Opportunities for professional skills development
- Access to technical certifications and learning pathways
- Supportive team environment within Managed IT Services
- Stable long-term career prospects
Employees benefit from continuous learning, structured processes, and the opportunity to grow within First Technology Pty Ltd careers.
Why Work at First Technology Pty Ltd?
- Part of a well-established technology group
- Strong focus on service quality and operational standards
- Diverse client exposure across industries
- Clear internal career development pathways
- Investment in employee skills and certifications
Career Growth Opportunities
- Progression into senior engineering or specialist roles
- Opportunities to deepen cloud and security expertise
- Growth into technical leadership or escalation management
- Long-term development within First Technology Pty Ltd jobs
Salary Expectations in South Africa
The salary for this Remote Support Technician position is paid monthly and has not been disclosed by the employer.
- Market-related monthly remuneration
- Permanent contract stability
- Compensation aligned with senior Tier 2 experience
How to Apply
Interested candidates should prepare a professional application that highlights relevant IT support experience and technical skills.
- Update your CV with recent roles and responsibilities
- Clearly list Microsoft, endpoint, and networking experience
- Include details of tools and platforms previously supported
- Emphasise escalation, SLA, and documentation experience
- Submit your application through the official process
- Ensure all information is accurate and complete
Closing Thoughts
This Remote Support Technician role at First Technology Pty Ltd offers a solid opportunity for experienced IT professionals seeking stability, growth, and exposure to modern technologies.
If you are looking to advance your career in information technology within a managed services environment, this permanent position provides the structure, learning, and long-term potential needed to succeed.
- Permanent senior IT support role
- Based in Cape Town, Western Cape
- Strong focus on Microsoft and endpoint technologies
- Career growth within First Technology Pty Ltd vacancies
